Senior Customer Success Analyst - Data, AI & Automation

Didi; Bogotá; Presencial; COP 124.965.000 - 218.688.000; Jornada completa

Descripción de la vacante

DiDi Food LATAM is seeking a highly analytical Senior Customer Success Analyst to own Account Ops & Onboarding. You will support restaurant partners from setup to ongoing success, driving feature adoption and providing technical support.

You will lead analyses end-to-end, turning complex data into actionable insights that improve KPIs and scale operations across LATAM. Strong SQL/Python skills and bilingual English/Spanish are essential.

Formación

• Degree in quantitative field (e.g., Systems Engineering, Statistics, Data Science, Economics).
• Strong SQL and Python skills; familiarity with AI and automation.
• Advanced Excel/Google Sheets and PowerPoint/Slides.
• Analytical abilities with data-to-insight focus.
• Languages: Spanish and English proficiency.

Responsabilidades

• Drive automation and AI initiatives using Python, SQL to automate reports and tasks.
• Perform advanced analyses to identify trends and root causes; translate into action plans.
• Model agents productivity to optimize resources and capacity planning.
• Build reliable data models; coordinate data from multiple sources for governance.
• Create automated KPI monitors and exec-ready narratives linking insights to decisions.

Conocimientos

SQL

Python

AI

Automation

Excel

PowerPoint

Educación

Systems Engineering

Statistics

Data Science

Economics

Descripción del empleo

DiDi Food LATAM is seeking a highly analytical Senior Customer Success Analyst to own Account Ops & Onboarding. You will support restaurant partners from setup to ongoing success, driving feature adoption and providing technical support.

You will lead analyses end-to-end, turning complex data into actionable insights that improve KPIs and scale operations across LATAM. Strong SQL/Python skills and bilingual English/Spanish are essential.