Operations Leader: Drive Multi-Unit Service Delivery

Assistant Launch; Colombia; On-site; COP 63,000,000 - 77,000,000; Full time

Job summary

Assistant Launch is seeking an Operations Manager for a US-based client in the services industry. The role requires taking ownership from day one, challenging the status quo, and leading changes in how things are done across 60+ locations.

You will own scheduling, reporting, and back-office tasks, manage subcontractors, and optimize systems like Airtable, Pipedrive, Zapier, PandaDoc, and QuickBooks. Build dashboards, track KPIs, and establish SOPs to ensure timely, consistent delivery and

Qualifications

• Experience leading operations across multiple locations.
• Ability to build dashboards and KPIs for performance tracking.
• Strong change-management and process-improvement mindset.

Responsibilities

• Own scheduling, follow-up and service reporting for 60+ locations.
• Manage multi-week projects end to end, including timelines and subcontractors.
• Coordinate with finance on receivables and payments; ensure accuracy of reports.

Skills

Operations management

Process improvement

Stakeholder communication

Tools

Airtable

Pipedrive

Zapier

PandaDoc

QuickBooks

Job description

Assistant Launch is seeking an Operations Manager for a US-based client in the services industry. The role requires taking ownership from day one, challenging the status quo, and leading changes in how things are done across 60+ locations.

You will own scheduling, reporting, and back-office tasks, manage subcontractors, and optimize systems like Airtable, Pipedrive, Zapier, PandaDoc, and QuickBooks. Build dashboards, track KPIs, and establish SOPs to ensure timely, consistent delivery and