PI Records Case Manager

Job Duck; Colombia; Remote; COP 44,741,000 - 48,409,000; Full time

Benefits offered by this job

Monthly salary range

Paid time off

Parental leave

Professional development

Job summary

Job Duck is hiring a PI Records Case Manager to support a busy legal team in managing personal injury matters. The role focuses on obtaining medical records, bills, liens, and maintaining accurate case data, with emphasis on data entry, organization, and reliable communication.

The position offers remote work with a strong customer-service focus and accountability, requiring bilingual English/Spanish proficiency and ownership of responsibilities.

Qualifications

• 1–2 years of Case Manager experience.
• Personal injury experience required.
• Professional fluency in English and Spanish.

Responsibilities

• Collaborate with the legal team to support ongoing personal injury matters.
• Take ownership of assigned tasks while maintaining accuracy and timeliness.
• Provide dependable customer service and professional communication.
• Conduct timely follow-ups regarding records, bills, liens, and documentation.
• Complete accurate data entry and maintain organized case information.
• Support case management by keeping medical documentation up to date.
• Request medical records and supporting documentation from sources.
• Obtain and organize medical records, bills, and lien information for personal injury matters.
• Use Filevine to support case management and documentation.

Skills

Case management

Personal injury

Bilingual English/Spanish

Customer service

Attention to detail

Time management

Ownership

Dependable

Data entry

Filevine

Remote work setup

Tools

Filevine

Job description

JOB DUCK IS HIRING A PI RECORDS CASE MANAGER

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Job Duck is seeking a dependable and detail-oriented PI Records Case Manager to support a busy legal team with essential case management and administrative responsibilities. In this role, you will help keep personal injury matters organized by obtaining medical records, bills, liens, and other medical documentation while maintaining accurate case information and completing timely follow ups. You will contribute to an efficient case management process through careful data entry, strong organization, and reliable communication. The ideal candidate takes ownership of their responsibilities, maintains high standards, and thrives in a collaborative environment where accuracy and accountability matter. This is an excellent opportunity for a bilingual professional who combines strong customer service skills with consistent follow through.

Schedule:

Monday to Friday from 8:00 AM - 5:00 PM [EST][EDT] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Collaborating effectively with the legal team to support ongoing personal injury matters.
• Taking ownership of assigned tasks while maintaining high standards of accuracy, timeliness, and attention to detail.
• Providing dependable customer service and professional communication while completing assigned responsibilities.
• Conducting timely follow-ups regarding outstanding records, bills, liens, and documentation.
• Completing accurate data entry and maintaining organized case information.
• Supporting case management activities by keeping required medical documentation organized and up to date.
• Requesting medical records and supporting documentation from appropriate sources.
• Obtaining and organizing medical records, bills, and lien information for personal injury matters.
• Using Filevine to support case management and documentation activities.

What We’re Looking For:

• 1–2 years of experience as a Case Manager.
• Personal injury experience required.
• Professional fluency in English and Spanish.
• Strong customer service and communication skills.
• Excellent attention to detail and accuracy.
• Strong organizational and time management skills.
• Ability to take ownership of assigned responsibilities and meet deadlines.
• Dependable and accountable work style.
• Ability to complete tasks and follow-ups in a timely manner.
• Strong teamwork and collaboration skills.
• Effective data entry and case information management skills.
• Experience with Filevine for case management activities.
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1220 USD to 1320 USD
• Paid time off.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.