Legal Case Manager (PI)

Keep Calm Services; Colombia; Remote; COP 24.000.000 - 36.000.000; Vollzeit

Benefits dieser Stelle

100% Remote Position – Work from anywe

Schedule: Mon-Fri, 9:00 AM – 6:00 PM (

Growth Opportunities – Develop your技能

Zusammenfassung

Keep Calm Services is seeking a proactive Case Manager to handle legal intake for Personal Injury leads, guide clients through onboarding, gather documents and signatures, and coordinate medical appointments.

The role requires strong communication, 1+ year PI experience, and prior work with U.S.-based companies. You must own equipment and have reliable internet for a fully remote setup.

Qualifikationen

• At least 1 year of Personal Injury (PI) experience.
• Legal Case Manager experience preferred.
• Own computer, headset and reliable internet.
• Experience with U.S.-based companies.
• Excellent verbal and written communication.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage client interactions.

Aufgaben

• Provide excellent customer service via phone, text, WhatsApp and email.
• Guide potential clients through intake and onboarding.
• Collect, verify and document client information in the database.
• Obtain required client signatures and paperwork.
• Coordinate medical appointments with centers and scheduling dept.
• Communicate with law firms, medical providers and referrals.
• Follow up with clients for smooth onboarding and engagement.
• Keep case notes up to date and report to Client Relations Manager.
• Maintain clear communication through Slack and other channels.
• Use English and Spanish fluently (C1 English, Spanish) on communications.
• Previous experience as a Legal Case Manager.
• 1 year PI experience mandatory.
• Experience with U.S.-based companies.

Kenntnisse

Strong communication

Customer service

Organizational skills

Multitasking

English proficiency (C1)

Spanish language proficiency

Tools

Slack

Jobbeschreibung

Are you a great communicator with experience in Personal Injury and a passion for helping people? We're looking for a proactive, detail-oriented Case Manager to join our growing team!

In this role, you'll be responsible for managing the legal intake process for Personal Injury leads, guiding clients through the onboarding process, collecting required documentation and signatures, and coordinating their medical appointments with our scheduling department.

If you enjoy working with people, thrive in a fast-paced environment, and have excellent communication skills, we'd love to hear from you!

Key Responsibilities

• Provide excellent customer service through phone calls, text messages, WhatsApp, and email.
• Engage potential clients, ask relevant questions, and guide them through the intake and onboarding process.
• Collect, verify, and accurately document client information in our database.
• Obtain required client signatures and ensure all necessary paperwork is completed.
• Coordinate medical appointments by communicating with medical centers and our internal scheduling department.
• Communicate with law firms, medical providers, and referral sources to gather relevant information.
• Follow up with clients to ensure a smooth onboarding experience and maintain engagement.
• Keep the Client Relations Manager updated and ensure all case notes and records are accurate and up to date.
• Maintain clear and timely communication through Slack and other internal communication channels.
• Advanced English communication skills C1 fluent Spanish.
• Previous experience as a Legal Case Manager.
• At least 1 year of Personal Injury (PI) experience is mandatory.
• Previous experience working with U.S.-based companies.
• You must own computer, headset and have stable internet connection.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage client interactions efficiently.

Requirements

• Advanced English communication skills C1 fluent Spanish.
• Previous experience as a Legal Case Manager.
• At least 1 year of Personal Injury (PI) experience is mandatory.
• Previous experience working with U.S.-based companies.
• You must own computer, headset and have stable internet connection.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage client interactions efficiently.

What We Offer

• 100% Remote Position – Work from anywhere!
• Schedule: Monday to Friday, 9:00 AM – 6:00 PM EST.
• Service Break Allowance 15 days per year.
• Growth Opportunities – Develop your skills and grow with our team.

***This is an independent contractor agreement***