Remote Medical Records & Client Case Manager (PI)

Job Duck, LLC; Colombia; Remote; COP 44,111,000 - 47,726,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development

Dedicated support

Client-aligned values

Job summary

Job Duck is hiring a Medical Records and Client Communication Case Manager to support a growing legal team. You will maintain accurate case information, coordinate medical documentation, and communicate with clients.

Strong English writing and a professional demeanor are essential as you gradually take on more advanced case management duties such as lien coordination and demand package prep. This is a remote, EST-friendly role serving US-based clients.

Qualifications

• 1-2 years of experience as a Case Manager, Legal Assistant, or in a similar legal support role.
• Personal Injury experience required
• Excellent written and verbal English communication skills
• Strong professional writing skills for client correspondence and legal support
• Ability to communicate professionally with clients via email, SMS, and phone
• Strong organizational and document management skills

Responsibilities

• Preparing medical chronologies and summaries with approved artificial intelligence assistance
• Helping identify and manage liens as training progresses
• Maintaining accurate and accessible case documentation in Filevine
• Requesting and monitoring medical bills and outstanding balances
• Supporting attorneys, paralegals, and other legal staff with day-to-day case management and administrative needs
• Using RingCentral and Zoom for client communication, internal collaboration, and virtual meetings
• Supporting the drafting of legal documents as experience and training progress
• Taking on additional administrative and case management responsibilities based on the legal team’s needs
• Following up with medical providers and other relevant parties regarding requested documentation
• Handling incoming calls during assigned phone coverage periods
• Responding to clients professionally through email and SMS
• Requesting, collecting, organizing, and managing medical records
• Assisting with the preparation of demand packages
• Organizing key medical and case documents

Skills

Case management experience

English communication

Organization

Client communication

Tools

Filevine

RingCentral

Zoom

Job description

Job Duck is hiring a Medical Records and Client Communication Case Manager to support a growing legal team. You will maintain accurate case information, coordinate medical documentation, and communicate with clients.

Strong English writing and a professional demeanor are essential as you gradually take on more advanced case management duties such as lien coordination and demand package prep. This is a remote, EST-friendly role serving US-based clients.