Personal Injury Case Manager

HireHawk Inc.; Colombia; A distancia; COP 268.945.000 - 348.046.000; Jornada completa

Descripción de la vacante

HireHawk Inc. is seeking an experienced case manager to advance California personal injury pre-litigation files toward resolution. You will communicate with English- and Spanish-speaking clients, coordinate medical care, and track deadlines under attorney supervision.

Responsibilities include coordinating treatment, reviewing records, and liaising with insurers, while maintaining Maris Case files. The role supports remote collaboration with LATAM candidates and U.S./Canadian teams.

Formación

• Experience independently managing U.S. personal injury cases through pre-litigation.
• Strong knowledge of California PI processes, liability, and settlements.
• Fluent in Spanish and proficient in English for client communication.
• Experience coordinating medical treatment and reviewing records.
• Experience communicating with insurance carriers and policy searches.
• Familiarity with lien tracking and demand workflows; escalations when needed.
• Excellent organization, documentation, and deadline management; learn Maris Case quickly.

Responsabilidades

• Manage pre-litigation CA PI caseload with minimal supervision.
• Inform and update English- and Spanish-speaking clients on case status.
• Coordinate medical appointments, MRIs, injections, and follow-ups.
• Review medical records and track treatment progress for gaps.
• Obtain updates from insurers and document policy details and limits.
• Raise necessary authorizations within attorney-approved protocols.
• Flag liability or settlement issues for attorney review; escalate when needed.
• Maintain up-to-date files in Maris Case for easy tracking.

Conocimientos

Independent case management

California PI knowledge

Bilingual Spanish/English

Medical coordination

Insurance liaison

Lien/demand workflows

Organization & documentation

Herramientas

Maris Case

Descripción del empleo

All candidates from LATAM are welcome to apply!!!

About Us

HireHawk connects skilled professionals with U.S. and Canadian companies because meaningful work should not depend on where you live. We build remote teams across Latin America, the Philippines, South Africa, Europe, and beyond, with clear expectations and dedicated team coordination and support.

About the Role

We're looking for a seasoned case manager to keep an assigned portfolio of California personal injury claims moving through pre-litigation. You'll help clients stay informed and follow through with treatment while keeping insurance follow-ups, documentation, and deadlines on track. This role offers day-to-day ownership, but requires someone who already understands U.S. PI fundamentals and can resolve routine issues with minimal training or supervision, escalating appropriately to attorneys.

Responsibilities

• Keep your assigned pre-litigation caseload progressing toward resolution by prioritizing next steps, monitoring deadlines, and closing outstanding follow-ups.
• Keep English- and Spanish-speaking clients informed about treatment progress and case status through clear, empathetic communication and persistent follow-through.
• Coordinate with medical providers to help clients attend appointments and complete recommended care, including MRIs, injections, and follow-up treatment.
• Review medical records and track treatment progress to identify treatment gaps, missing documentation, and issues that could delay case preparation.
• Obtain claim updates from insurance carriers, ensure policy searches are completed, and document coverage information, policy limits, and uninsured/underinsured motorist coverage.
• Recognize when treatment authorization is needed and coordinate it within attorney-approved protocols, escalating legal or medical decisions to supervising attorneys.
• Resolve routine case issues independently and flag liability concerns, delays, or potential settlement obstacles that require attorney review.
• Maintain accurate, current case files in Maris Case, the firm's cloud-based case management platform, so case status, documentation, and next steps are easy to track.
• Collaborate with attorneys, case manager assistants, medical records personnel, and demand preparation staff to keep lien tracking, demand workflows, and pre-litigation settlement coordination on track.

Requirements

Must-Have:

• Prior hands-on experience independently managing U.S. personal injury cases through pre-litigation, with reliable follow-through and minimal need for supervision or foundational training.
• Strong practical knowledge of California personal injury claims, including Proposition 213, liability, and settlement procedures, without needing explanations of basic concepts.
• Fluent Spanish and proficient English for direct client communication.
• Experience coordinating medical treatment, including MRIs and injections, reviewing medical records, tracking treatment progress, and identifying gaps in care.
• Experience communicating with insurance carriers and handling policy searches, with a strong understanding of bodily injury claims, coverage limitations, policy limits, and uninsured/underinsured motorist coverage.
• Familiarity with lien tracking, demand preparation workflows, and pre-litigation settlement coordination, plus sound judgment about when to elevate legal or medical decisions to supervising attorneys.
• Strong organization, documentation, and deadline management skills, including prioritizing competing case needs; experience with cloud-based legal case management software and the ability to learn Maris Case.

Nice to Have:

• Previous hands-on experience with Maris Case
• Experience preparing attorney-ready case summaries or demand-support packages.
• Experience improving case-tracking systems, documentation templates, or client follow-up workflows.