Personal Injury Case Manager (Pre-Litigation) | LATAM

HireHawk Inc.; Colombia; Remote; ZAR 331,000 - 368,000; Full time

Job summary

HireHawk Inc. is seeking a seasoned case manager to oversee a California personal injury pre-litigation portfolio for remote workers. You will keep clients informed, coordinate medical treatment, and track deadlines with minimal supervision.

The role requires fluent Spanish and strong English, deep knowledge of California PI practices, lien tracking, and experience with insurance carriers. You’ll collaborate with attorneys and support staff using Maris Case.

Qualifications

• Independently manage U.S. personal injury cases through pre-litigation.
• Strong knowledge of California PI practices, liability and settlements.
• Fluent Spanish and proficient English for client communication.
• Coordinate medical treatment including MRIs and injections; review records.
• Experience communicating with insurance carriers and policy searches.
• Familiar with lien tracking and pre-litigation workflows.
• Ability to escalate to supervising attorneys when needed.
• Proficient in cloud-based case management software and Maris Case.

Responsibilities

• Progress assigned pre-litigation caseload toward resolution by prioritizing steps and deadlines.
• Inform English- and Spanish-speaking clients about treatment progress and case status.
• Coordinate with medical providers to arrange appointments and care.
• Review medical records and track treatment progress to identify gaps.
• Obtain updates from insurance carriers and document coverage details.
• Escalate legal or medical decisions to supervising attorneys when required.
• Maintain current case files in Maris Case for easy tracking of status and next steps.
• Collaborate with attorneys and staff to keep lien tracking and demand workflows on track.

Skills

Spanish fluency

English proficiency

U.S. PI pre-litigation knowledge

Case management

Insurance liaison

Lien tracking

Attorney coordination

Deadline management

Tools

Maris Case

Job description

• Employment Type:Full-Time Contractor
• Workplace:Remote
• Compensation:USD $1,800 - $2,000 / month
• Schedule:Monday-Friday 8:00/9:00 AM–5:00/6:00 PM PST

About Us

HireHawk connects skilled professionals with U.S. and Canadian companies because meaningful work should not depend on where you live. We build remote teams across Latin America, the Philippines, South Africa, Europe, and beyond, with clear expectations and dedicated team coordination and support.

About the Role

We're looking for a seasoned case manager to keep an assigned portfolio of California personal injury claims moving through pre-litigation. You'll help clients stay informed and follow through with treatment while keeping insurance follow-ups, documentation, and deadlines on track. This role offers day-to-day ownership, but requires someone who already understands U.S. PI fundamentals and can resolve routine issues with minimal training or supervision, escalating appropriately to attorneys.

Responsibilities

• Keep your assigned pre-litigation caseload progressing toward resolution by prioritizing next steps, monitoring deadlines, and closing outstanding follow-ups.
• Keep English- and Spanish-speaking clients informed about treatment progress and case status through clear, empathetic communication and persistent follow-through.
• Coordinate with medical providers to help clients attend appointments and complete recommended care, including MRIs, injections, and follow-up treatment.
• Review medical records and track treatment progress to identify treatment gaps, missing documentation, and issues that could delay case preparation.
• Obtain claim updates from insurance carriers, ensure policy searches are completed, and document coverage information, policy limits, and uninsured/underinsured motorist coverage.
• Recognize when treatment authorization is needed and coordinate it within attorney-approved protocols, escalating legal or medical decisions to supervising attorneys.
• Resolve routine case issues independently and flag liability concerns, delays, or potential settlement obstacles that require attorney review.
• Maintain accurate, current case files in Maris Case, the firm's cloud-based case management platform, so case status, documentation, and next steps are easy to track.
• Collaborate with attorneys, case manager assistants, medical records personnel, and demand preparation staff to keep lien tracking, demand workflows, and pre-litigation settlement coordination on track.

Must-Have

• Prior hands-on experience independently managing U.S. personal injury cases through pre-litigation, with reliable follow-through and minimal need for supervision or foundational training.
• Strong practical knowledge of California personal injury claims, including Proposition 213, liability, and settlement procedures, without needing explanations of basic concepts.
• Fluent Spanish and proficient English for direct client communication.
• Experience coordinating medical treatment, including MRIs and injections, reviewing medical records, tracking treatment progress, and identifying gaps in care.
• Experience communicating with insurance carriers and handling policy searches, with a strong understanding of bodily injury claims, coverage limitations, policy limits, and uninsured/underinsured motorist coverage.
• Familiarity with lien tracking, demand preparation workflows, and pre-litigation settlement coordination, plus sound judgement about when to elevate legal or medical decisions to supervising attorneys.
• Strong organization, documentation, and deadline management skills, including prioritizing competing case needs; experience with cloud-based legal case management software and the ability to learn Maris Case.

Nice to Have

• Previous hands-on experience with Maris Case
• Experience preparing attorney-ready case summaries or demand-support packages.
• Experience improving case-tracking systems, documentation templates, or client follow-up workflows.