Bilingual Personal Injury Case Manager

Job Duck; Colombia; Remote; COP 43,079,000 - 46,610,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development and training

Dedicated team support

Work with clients who share our values

Job summary

Job Duck is seeking a Bilingual Personal Injury Case Manager to guide clients through legal processes, coordinate medical records, insurance details, and provider billing. You will be a trusted contact, ensuring cases move forward efficiently.

This remote role requires English and Spanish fluency, outstanding organization, and proactive client service. You will work with attorneys, paralegals, and providers, maintaining confidential files and timely updates.

Qualifications

• Fluency in English and Spanish.
• Experience in personal injury case management or legal support.
• Experience coordinating medical records and insurance documentation.

Responsibilities

• Take ownership of follow-ups and manage case tasks with minimal supervision.
• Collaborate with attorneys, paralegals, and team members to move cases forward.
• Escalate urgent concerns, delays, and documentation issues to the legal team.
• Provide timely case progress updates, including documentation, coverage, and balances.
• Assist with post-intake file development by gathering required case information.
• Coordinate billing matters with medical providers for accurate processing.
• Track medical record requests and maintain accurate case files.
• Follow up on outstanding medical records, bills and incomplete documentation.
• Request medical records and related documentation from providers and facilities.
• Handle approximately 30 mixed inbound and outbound calls per day with clients and providers.
• Maintain confidential electronic case files and adapt to evolving procedures.
• Communicate professionally and empathetically with clients and external parties.

Job description

JOB DUCK IS HIRING A BILINGUAL PERSONAL INJURY CASE MANAGER

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Join Job Duck as a Bilingual Personal Injury Case Manager and help clients feel informed, supported, and confident throughout their legal journey. In this role, you will serve as a trusted point of contact while coordinating medical records, insurance information, provider billing, and essential case documentation. Your consistent follow-up and accurate case management will help attorneys and paralegals move cases forward efficiently. This opportunity is ideal for an empathetic, organized professional who communicates confidently, takes initiative, and balances compassion with appropriate assertiveness. If you value proactive client service and want to grow within a collaborative legal environment, this role offers meaningful daily impact and long-term professional development.

Schedule:

Monday to Friday from 8:30 AM - 5:30 PM [PST][PDT] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Taking ownership of assigned follow-ups and completing responsibilities with minimal supervision.
• Collaborating with attorneys, paralegals, and other team members to keep cases moving forward.
• Escalating urgent concerns, case delays, and documentation issues to the appropriate legal team member.
• Providing attorneys and paralegals with timely updates on case progress, documentation, coverage information, balances, and relevant findings.
• Supporting post-intake file development by gathering and organizing required case information.
• Assisting with property damage coordination for auto accident cases when required.
• Tracking outstanding balances after clients complete medical treatment.
• Coordinating billing matters with medical providers to support accurate and timely processing.
• Tracking medical record requests and updating internal case files with accurate status information.
• Following up persistently on outstanding medical records, bills, and incomplete documentation.
• Requesting medical records, bills, and supporting documentation from medical providers and healthcare facilities.
• Handling approximately 30 mixed inbound and outbound calls per day with clients, medical providers, healthcare facilities, and insurance representatives.
• Adapting to evolving procedures and expanded responsibilities as the position grows.
• Maintaining proactive, empathetic, and professional communication while balancing compassion with appropriate assertiveness.
• Documenting client, provider, and insurance communications accurately.
• Preparing and sending letters of representation.
• Identifying missing or incomplete documentation and conducting timely follow-ups with the appropriate parties.
• Using RingCentral to manage professional communications with clients and external parties.
• Maintaining complete, organized, accurate, and confidential electronic case files.
• Serving as the main point of contact for clients, providing timely case updates, and maintaining consistent communication throughout the case lifecycle.
• Verifying insurance coverage details and documenting findings within the appropriate internal systems.

What We’re Looking For:

• Full professional fluency in English and Spanish.
• Previous experience in personal injury case management, legal support, insurance coordination, medical records management, or a related role preferred.
• Experience communicating professionally with clients, medical providers, healthcare facilities, and insurance companies.
• Ability to manage approximately 30 mixed inbound and outbound calls per day.
• Experience requesting, tracking, and organizing medical records, bills, and related case documentation.
• Familiarity with insurance coverage verification, medical provider billing, and balance tracking.
• Strong organizational skills with the ability to maintain accurate, complete, and confidential electronic case files.
• Experience supporting personal injury matters, including auto accident cases and property damage coordination.
• Proficiency with RingCentral for client and provider communications.
• Familiarity with legal case management systems, CRM platforms, and electronic document management tools preferred.
• Ability to work independently, manage multiple priorities, and maintain strong attention to detail.
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1220 USD to 1320 USD
• Paid time off.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.