Bilingual Medical Patient Services Coordinator

Entrepreneur Cooperative; Colombia; Remote; COP 38,668,000 - 52,315,000; Full time

Job summary

Entrepreneur Cooperative is seeking a Bilingual Medical Patient Services Coordinator to support U.S.-based medical practices from a fully remote position. This role is Full-Time Independent Contractor with 10 openings, starting ASAP, and requires availability during U.S.

business hours. You will handle patient communications via phone, email, and messaging; verify insurance eligibility; manage appointments; and maintain accurate EMR/EHR data while delivering courteous, professional service.

Qualifications

• At least 1 year of experience supporting U.S. healthcare accounts
• Advanced English proficiency (C1/C2) and fluent Spanish
• Clear, professional spoken English with a neutral or minimal accent
• Experience working with EMR/EHR systems
• Previous experience verifying patient insurance eligibility and benefits
• Proficiency in Microsoft Office and Google Workspace
• Strong customer service and patient communication skills
• Excellent organization, multitasking, and time-management abilities
• Ability to maintain accurate documentation and patient information
• Comfortable communicating directly with patients in a busy healthcare environment
• Ability to work independently and collaborate effectively with remote teams
• Availability during U.S. business hours

Responsibilities

• Respond to incoming patient calls, emails, and electronic messages
• Make outbound calls for appointment confirmations, follow-ups, and other administrative requests
• Assist patients with routine questions and direct inquiries to the appropriate healthcare team members
• Communicate professionally with physicians, medical staff, and patients
• Deliver friendly, empathetic, and efficient customer service
• Protect confidential patient information during all interactions
• Schedule, confirm, cancel, and reschedule medical appointments
• Maintain accurate provider calendars and appointment details
• Coordinate scheduling updates between patients and medical teams
• Assist patients with appointment-related questions and follow-up communication
• Help ensure scheduling processes remain organized and efficient
• Verify patient insurance eligibility and benefit information
• Review and update patient demographic information
• Maintain accurate records within EMR/EHR systems
• Identify missing or outdated patient information and coordinate updates
• Support accurate documentation and administrative recordkeeping
• Update reports, databases, and administrative files
• Assist with routine documentation and data entry
• Support additional administrative tasks and special projects
• Coordinate with healthcare team members to resolve outstanding requests
• Maintain organized workflows and ensure tasks are completed on time

Skills

English (Advanced)

Spanish (Fluent)

Tools

EMR/EHR systems

Microsoft Office

Google Workspace

Job description

Bilingual Medical Patient Services Coordinator

Location: Remote - Colombia

Employment Type: Full-Time Independent Contractor

Number of Openings: 10 Positions

Industry: Healthcare Services / Medical Administration

Compensation: $1,280 USD per month

Experience: 1+ Year Supporting U.S. Healthcare Accounts

Languages: Advanced English (C1/C2) and Fluent Spanish

Schedule: Full-Time | U.S. Business Hours

Start Date: As Soon As Possible

About The Company

Our client is a growing U.S.-based healthcare support organization that provides remote administrative and patient service solutions to medical practices across the United States.

The company works with healthcare providers to improve patient communication, streamline appointment management, and reduce the administrative workload of medical teams.

Through its remote workforce, the organization supports essential healthcare operations, including patient scheduling, insurance verification, electronic medical records, and front-office coordination.

The team is focused on delivering reliable administrative assistance that helps medical practices operate efficiently while maintaining a positive patient experience.

About The Role

We are seeking Bilingual Medical Patient Services Coordinators to provide remote front-desk and patient communication support to U.S.-based medical practices.

You will be responsible for assisting patients through phone calls, emails, and messages, coordinating appointments, confirming insurance eligibility, and maintaining accurate patient information.

As an important point of contact between patients and healthcare providers, you will help ensure that daily administrative activities run smoothly and that patients receive professional, friendly, and timely assistance.

This opportunity is ideal for someone with previous experience supporting U.S. healthcare operations who enjoys patient interaction, communicates confidently in English and Spanish, and can manage multiple tasks in a fast-paced environment.

What You'll Do

Patient Communication & Front Desk Services

• Respond to incoming patient calls, emails, and electronic messages
• Make outbound calls for appointment confirmations, follow-ups, and other administrative requests
• Assist patients with routine questions and direct inquiries to the appropriate healthcare team members
• Communicate professionally with physicians, medical staff, and patients
• Deliver friendly, empathetic, and efficient customer service
• Protect confidential patient information during all interactions

Appointment Scheduling & Patient Coordination

• Schedule, confirm, cancel, and reschedule medical appointments
• Maintain accurate provider calendars and appointment details
• Coordinate scheduling updates between patients and medical teams
• Assist patients with appointment-related questions and follow-up communication
• Help ensure scheduling processes remain organized and efficient

Insurance & Patient Records Administration

• Verify patient insurance eligibility and benefit information
• Review and update patient demographic information
• Maintain accurate records within Electronic Medical Record (EMR) and Electronic Health Record (EHR) systems
• Identify missing or outdated patient information and coordinate necessary updates
• Support accurate documentation and administrative recordkeeping

Daily Medical Office Support

• Update reports, databases, and administrative files
• Assist with routine documentation and data entry
• Support additional administrative tasks and special projects as needed
• Coordinate with healthcare team members to resolve outstanding administrative requests
• Maintain organized workflows and ensure assigned responsibilities are completed on time

Qualifications

Required

• At least 1 year of experience supporting U.S. healthcare accounts through a medical practice, BPO, CPO, or freelance healthcare environment
• Advanced English proficiency (C1/C2) and fluent Spanish, both written and spoken
• Clear, professional spoken English with a neutral or minimal accent
• Experience working with EMR/EHR systems
• Previous experience verifying patient insurance eligibility and benefits
• Proficiency in Microsoft Office and Google Workspace
• Strong customer service and patient communication skills
• Excellent organization, multitasking, and time-management abilities
• Ability to maintain accurate documentation and patient information
• Comfortable communicating directly with patients in a busy healthcare environment
• Ability to work independently and collaborate effectively with remote teams
• Availability during U.S. business hours

Preferred

• Degree or relevant coursework in an Allied Health field
• Experience supporting U.S.-based physicians or medical practices
• Previous experience with patient scheduling and appointment management
• Familiarity with HIPAA regulations and patient confidentiality requirements
• Experience providing remote administrative or front-desk support in healthcare

What Makes a Strong Candidate?

• Patient-focused communication: You interact with patients professionally, patiently, and empathetically
• Strong phone skills: You communicate clearly and confidently in English and Spanish
• Organization: You manage appointments, records, and administrative requests accurately
• Attention to detail: You understand the importance of correct patient information and insurance documentation
• Multitasking: You can balance calls, scheduling, and administrative responsibilities
• Reliability: You follow through on pending requests and complete tasks on time
• Adaptability: You can work effectively in a fast-paced, remote healthcare environment

How Success Is Measured

• Patients receive timely, courteous, and professional assistance
• Inbound and outbound communications are handled efficiently
• Appointment calendars remain accurate and organized
• Insurance eligibility and patient demographic information are verified correctly
• EMR/EHR records are maintained accurately
• Administrative tasks are completed within expected timelines
• Medical teams receive consistent and dependable front-office support
• Patient interactions contribute to a positive healthcare experience

Why Join Us?

• 100% remote opportunity supporting medical practices in the United States
• Join a growing organization specializing in healthcare support services
• Develop experience in U.S. medical front-office operations
• Work directly with patient scheduling, insurance verification, and EMR/EHR systems
• Collaborate with healthcare professionals across different medical specialties
• Gain valuable experience in patient services and healthcare administration

Important Notes

• Advanced English (C1/C2) and fluent Spanish are mandatory
• Candidates must have at least 1 year of experience supporting U.S. healthcare accounts
• Experience with EMR/EHR systems and insurance eligibility verification is required
• Clear and professional spoken English with a neutral or minimal accent is expected
• This is a patient-facing administrative position involving frequent telephone communication
• Candidates must be available during U.S. business hours

This is a fully remote position.