Patient Concierge Specialist — Scheduling & Care Navigation

Third Way Health, Inc.; Medellín; On-site; COP 33,480,000 - 43,524,000; Full time

Job summary

Third Way Health, Inc. seeks a Patient Concierge Representative for the Medellin area to join our Patient Concierge Team. The role focuses on scheduling appointments, answering questions, and addressing non-clinical concerns to improve the US patient experience.

The position is full-time and requires fluency in English and Spanish (C1+). You will handle calls, guide patients through the care process, and collaborate with colleagues to deliver outstanding service in a fast-paced environment.

Qualifications

• University degree.
• Fluent in English and Spanish (C1+ preferred).
• Strong communication and empathy.
• Excellent time management and organizational skills.
• Experience with customer service in fast-paced environments.

Responsibilities

• Take patient calls and help patients schedule appointments and navigate intake.
• Provide accurate, satisfactory answers to patient queries and concerns.
• Contact patients about test results or reminders in care plans.
• Guide patients through navigating the website and patient app.
• Help patients find appropriate care and specialists within the network.
• Review patient accounts and provide updates on billing and other items.
• Collaborate with concierge teams to improve patient experience.
• Assist in training new employees on company policies.

Skills

Bilingual English/Spanish

Excellent communication

Empathy

Time management

Customer service

Phone skills

Education

University degree

Tools

Salesforce Health Cloud

Job description

Third Way Health, Inc. seeks a Patient Concierge Representative for the Medellin area to join our Patient Concierge Team. The role focuses on scheduling appointments, answering questions, and addressing non-clinical concerns to improve the US patient experience.

The position is full-time and requires fluency in English and Spanish (C1+). You will handle calls, guide patients through the care process, and collaborate with colleagues to deliver outstanding service in a fast-paced environment.