Healthcare Customer Service Representative

Resolv Global; Tubará; On-site; COP 32,767,000 - 40,867,000; Full time

Job summary

Resolv Global in Barranquilla, Colombia is seeking compassionate Customer Service Representatives for our healthcare support team. You will be the first point of contact for patients needing help with appointments, refills, and inquiries.

This full-time, on-site role operates on rotating schedules, with weekly pay of $250 USD and an independent contractor arrangement. Fluency in English is required, and prior healthcare or call-center experience is preferred.

Qualifications

• Healthcare experience preferred.
• Strong English communication skills required.
• Experience in patient scheduling and documentation.

Responsibilities

• Assist patients with scheduling and rescheduling appointments.
• Process prescription refill requests.
• Relay messages between patients and healthcare providers.
• Coordinate transportation to medical appointments.
• Answer general healthcare-related inquiries.
• Accurately document every interaction.
• Follow healthcare procedures and escalation processes.
• Provide compassionate, patient-focused service on every call.

Skills

Customer service

Healthcare experience

English fluency

Scheduling

Documentation

Job description

We're looking for compassionate, professional Customer Service Representatives to join our growing healthcare support team in Barranquilla, Colombia.

In this role, you'll be the first point of contact for patients who need assistance scheduling appointments, requesting prescription refills, communicating with healthcare providers, arranging transportation, and answering general healthcare-related questions.

Many of the patients you'll support are older adults, so we're looking for individuals who naturally demonstrate patience, empathy, professionalism, and outstanding communication skills.

If you're someone who enjoys making a real difference while delivering exceptional customer service, we'd love to meet you.

What You'll Do

As a Customer Service Representative, you will:

• Assist patients with appointment scheduling and rescheduling
• Process prescription refill requests
• Relay messages between patients and healthcare providers
• Help coordinate transportation to medical appointments
• Answer general healthcare-related inquiries
• Accurately document every interaction
• Follow healthcare procedures and escalation processes
• Deliver compassionate, patient-focused service on every call

Schedule

This is a full-time on-site position based in Barranquilla, Colombia.

This role operates on rotating schedules that may vary weekly.

Hours of operation include:

• Sunday to Thursday: 8:00 AM to 9:00 PM EST
• Friday: 6:00 AM to 7:00 PM EST
• Saturday: 6:00 PM to 11:30 PM EST

Schedules may include evenings and weekends.

• Your schedule for the following week will be posted every Wednesday. While scheduling preferences are considered whenever possible, fixed schedules cannot be guaranteed.

Compensation

• $250 USD per week
• Paid weekly in arrears
• Independent Contract

Hiring Process

To ensure a fair and consistent hiring experience, every applicant must complete each stage of our recruitment process.

Your application will include:

• Resume Review
• Pre-Screen Questionnaire
• One-Way Video Interview
• Live Interviews

Please note:

• English resumes are required.
• Strong English communication skills are essential.
• Completion of the One-Way Video Interview is mandatory. Applications without a completed video interview will not be considered.

Requirements:

We're Looking For

• Healthcare experience is strongly preferred, including experience in:
• Medical offices
• Healthcare providers
• Patient scheduling
• Pharmacies
• Health insurance
• Senior care

Applicants with strong customer service or call center experience are also encouraged to apply.

The ideal candidate is:

• Fluent in spoken and written English
• Patient, kind, and empathetic
• An excellent communicator
• Comfortable speaking with elderly patients
• Detail-oriented with strong documentation skills
• Reliable with excellent attendance
• Adaptable to changing schedules
• Comfortable working in a fast-paced environment