Technical Support Specialist

Insider One; Bogotá; On-site; COP 71,202,250 - 124,603,937; Full time

Benefits offered by this job

Access to 16,000+ online courses through LinkedIn Learning

Opportunities to share skills through training sessions and workshops

Paid Spotify account subscription

Work in an international, diverse, and inclusive environment

Be part of an industry shaping the future of customer experiences

Job summary

Insider One in Bogotá, Colombia is seeking a Technical Support Specialist to support partners using our products and services. The candidate will focus on resolving technical issues and ensuring seamless experiences for partners. Required qualifications include a university degree in a relevant field, 1-2 years of experience in SaaS, and strong communication skills in both English and Spanish. The role offers various perks including access to online courses and a paid Spotify account subscription.

Qualifications

• 1-2 years of experience supporting a technical product, ideally in SaaS or in MIS or Software Development teams.
• High sense of responsibility and accountability.
• Ability to provide timely responses and follow up systematically.

Responsibilities

• Troubleshoot technical issues and provide resolutions to partner requests.
• Collect feedback and share it with the Product team to improve processes.
• Meet SLAs for response time and issue resolutions.

Skills

Strong communication skills in English and Spanish

Problem-solving skills

Debugging and troubleshooting skills

Knowledge of HTML, CSS, or other programming languages

Education

University degree in Business, Marketing, Engineering, or related fields

Job description

Overview

Role: Technical Support Specialist in the Partner Success Team. You will support partners using our products and services, with a focus on clear communication and effective problem-solving to resolve issues and streamline requirements.

Role Description

You will be an excellent communicator with strong problem-solving skills, responsible for ensuring seamless experiences for our partners. You will troubleshoot technical issues, respond to partner requests, review queries, and provide creative solutions to help partners expand to the Insider platform. You will advocate for partners by sharing their feedback with the Product team to improve processes and product offerings. You will also meet important SLAs, including response time and lead time for issue resolutions.

Responsibilities

• Support seamless experiences for partners by troubleshooting technical issues and providing resolutions to partner requests; review partner queries and craft solutions to streamline requirements; help partners onboard to the Insider platform.
• Advocate for partners by collecting feedback and sharing it with the Product team to improve processes and product offerings.
• Meet SLAs for response time and lead times for issue resolutions.

Requirements

• A university degree in Business, Marketing, Engineering, or related fields
• 1-2 years of experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teams
• Strong written and spoken communication skills in English and Spanish
• High sense of responsibility and accountability
• Ability to provide timely responses and follow up systematically
• Natural problem solver with a positive attitude and a passion for helping others succeed
• Good debugging and troubleshooting skills
• Knowledge of HTML, CSS, or other programming languages is a plus

What we expect from you

• Collaborate and build strong relationships with customers, including at the executive level
• Solid oral and written communication with positive and energetic phone skills and attentive listening
• Self-motivated with curiosity for new solutions to improve client relationships
• Care for clients and ensure they feel at home with our products and assistance
• Strong project and time management skills; keen eye for detail
• Passion for testing, measuring, and improving outreach and follow-up effectiveness
• Ability to work in a fast-paced startup environment
• Understanding of basic web concepts and digital marketing

Perks

• Access to 16,000+ online courses through LinkedIn Learning to build skills
• Opportunities to share skills through training sessions and workshops
• Paid Spotify account subscription
• Work in an international, diverse, and inclusive environment
• Be part of an industry shaping the future of customer experiences

Equal Opportunity

We provide equal opportunity in a zero-discrimination workplace and welcome everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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