Senior Technical Support Engineer – API & Integrations

Coupa Software Inc.; Puerto Bogotá; On-site; COP 90,000,000 - 140,000,000; Full time

Benefits offered by this job

Global Wellness Days

BirthdayTime-Off

VolunteerTimeOff (VTO)

Employee Assistance Program (EAP)

Business Travel Protection

Referral Bonuses

Job summary

Coupa Software Inc. in Bogotá, Colombia, is hiring a Sr. Technical Support Engineer – Intake and Orchestration to assist enterprise customers and partners, troubleshoot complex issues, and collaborate with Engineering and Product teams.

You will own escalation handling, reproduce issues, and craft clear bug reports, while guiding customers through best practices and service-level expectations. The role emphasizes a customer-first approach in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent work experience
• 4+ years of experience in technical support, consulting, or a similar customer-facing technical role with strong troubleshooting experience. You must have experience supporting external enterprise customers
• Familiarity with REST APIs, webhooks, and tools such as Postman and Jira
• Exposure/familiarity with Agentic AI workflows
• Excellent English written and verbal communication skills, with strong attention to detail.
• A customer-first mindset with ownership, empathy, and the ability to learn quickly in a fast-changing environment and work independently
• Availability to work 8:00 AM - 5:00 PM Pacific Time, flexible to occasional schedule changes

Responsibilities

• Provide technical support to enterprise customers and partners via Zoom, Slack, and email, meeting internal and customer-facing SLAs
• Troubleshoot Intake and Orchestration ecosystem issues, including API integrations and webhooks, and escalate to senior teammates or Engineering when needed
• Reproduce customer issues and file clear, detailed bug reports for Engineering
• Configure Intake and Orchestration to meet customer use cases and propose solutions
• Educate customers on Intake and Orchestration best practices and share feedback with Product Management
• Create Intake and Orchestration knowledge base articles and internal documentation

Skills

Technical Support

Customer-facing

Troubleshooting

English Communication

Education

Bachelor's degree or equivalent

Tools

Postman

Jira

REST APIs

Webhooks

Job description

Coupa Software Inc. in Bogotá, Colombia, is hiring a Sr. Technical Support Engineer – Intake and Orchestration to assist enterprise customers and partners, troubleshoot complex issues, and collaborate with Engineering and Product teams.

You will own escalation handling, reproduce issues, and craft clear bug reports, while guiding customers through best practices and service-level expectations. The role emphasizes a customer-first approach in a fast-paced environment.