Logistics Account Specialist (After Hours)

Charger Logistics Inc; Bogotá; On-site; COP 11,021,000 - 15,154,000; Full time

Benefits offered by this job

Professional growth career

Competitive pay package

Job summary

Charger Logistics Inc. is seeking an energetic Dispatch team member in Bogotá for overnight shifts. You will monitor shipments after hours, update portals, and coordinate pickups while communicating with customers, drivers, and internal teams.

The role emphasizes customer service, issue resolution, and accurate documentation, with opportunities for professional growth and a competitive pay package. Strong negotiation, presentation, and independent work skills are valued.

Qualifications

• 2+ years of sales and account management experience in transportation and logistics.
• Ability to understand business processes using technology and propose solutions.
• Strong knowledge of land transportation.

Responsibilities

• Monitor and track active shipments throughout after hours, maintaining real-time visibility and service performance.
• Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and operational issues.
• Update customer portals, systems, and shipment records with accurate and timely information.
• Coordinate pickup and delivery appointments and ensure customer requirements are met.
• Identify, escalation, and resolve service disruptions, delays, load recoveries, and other operational exceptions.
• Handle customer inquiries and complaints, providing timely solutions and follow-up.
• Prepare and distribute overnight reports, ensuring all critical updates and exceptions are communicated to the overnight and daytime operations team.
• Maintain accurate documentation and collaborate effectively with customers, carriers, and internal stakeholders.

Skills

Sales & Account Mgmt

Negotiation

Communication

Teamwork

Job description

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

We are looking for dynamic individuals with a passion for helping people to join our fast-paced Dispatch team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies.

Work Schedule:

Overnight shift: Monday to Friday - 8pm - 4am Bogotá

Responsibilities:

• Monitor and track active shipments throughout after hours, maintaining real-time visibility and service performance.
• Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and operational issues.
• Update customer portals, systems, and shipment records with accurate and timely information.
• Coordinate pickup and delivery appointments and ensure customer requirements are met.
• Identify, escalation, and resolve service disruptions, delays, load recoveries, and other operational exceptions.
• Handle customer inquiries and complaints, providing timely solutions and follow-up.
• Prepare and distribute overnight reports, ensuring all critical updates and exceptions are communicated to the overnight and daytime operations team.
• Maintain accurate documentation and collaborate effectively with customers, carriers, and internal stakeholders.

• 2+ years of sales and account management experience in transportation and logistics field is preferred.
• Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them.
• Strong knowledge and understanding of land transportation.
• Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills.
• Strong negotiation skills with proven closing ability.
• Ability to function independently with little or no supervision as well as function in a team environment.

• Professional growth career
• Competitive pay package

In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.

We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you'll be given support and room to develop your own strategies. If this sounds like what you're looking for, then we might be the place for you.

We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge