Operations Supervisor - Delivery Robotics Operation

cnx; Perímetro Urbano Medellín; Presencial; COP 89.280.000 - 122.760.000; Jornada completa

Descripción de la vacante

cnx is seeking an Operations Supervisor to lead a team of Pilots who remotely operate delivery robots. You will oversee real-time operations, monitor KPIs, and ensure SLA compliance while maintaining high standards of communication and leadership.

The role requires strong leadership, decision-making, and problem-solving skills, with English proficiency at B2 level or higher. This is a full-time on-site position based in Medellín, Colombia, with a focus on delivering reliable, safe operations.

Formación

• Proven experience as an Operations Supervisor or Team Leader in a real-time operations environment.
• Strong experience managing operational metrics and performance indicators.
• English proficiency at B2 level or higher (written and verbal).
• On-site position; full-time availability required.

Responsabilidades

• Lead, coach, and supervise a team of Pilots responsible for the remote operation of delivery robots.
• Monitor live operations in real time, identifying deviations, risks, or incidents and implementing timely corrective actions.
• Track, analyze, and report operational KPIs to ensure productivity, quality, and SLA compliance.
• Provide continuous feedback, performance coaching, and emotional support to maintain stable and efficient team performance.
• Escalate operational or technical incidents following established protocols.
• Ensure compliance with operational procedures, safety standards, and client requirements.
• Maintain clear, professional, and assertive communication with internal stakeholders and client representatives.
• Support continuous improvement initiatives through data analysis and operational optimization.

Conocimientos

Leadership

Decision-making

Problem-solving

English Proficiency

Herramientas

Drones

Remote-operated vehicles

PS5 controllers

Descripción del empleo

Job Title

Operations Supervisor - Delivery Robotics Operation

Job Description

The Operations Supervisor is responsible for leading and overseeing a team of Pilots who remotely operate delivery robots. This role ensures real-time operational continuity, performance management through key metrics, and adherence to service level agreements, while maintaining high standards of communication, leadership, and operational excellence.

Responsibilities

• Lead, coach, and supervise a team of Pilots responsible for the remote operation of delivery robots.
• Monitor live operations in real time, identifying deviations, risks, or incidents and implementing timely corrective actions.
• Track, analyze, and report operational KPIs to ensure productivity, quality, and SLA compliance.
• Provide continuous feedback, performance coaching, and emotional support to maintain stable and efficient team performance.
• Escalate operational or technical incidents following established protocols.
• Ensure compliance with operational procedures, safety standards, and client requirements.
• Maintain clear, professional, and assertive communication with internal stakeholders and client representatives.
• Support continuous improvement initiatives through data analysis and operational optimization.

Requirements

• Proven experience as an Operations Supervisor, Team Leader, or similar role, preferably within a BPO or real-time operations environment.
• Strong experience managing operational metrics and performance indicators.
• English proficiency at B2 level or higher (written and verbal).
• Experience or strong familiarity with remote-controlled devices, such as:
• Drones
• Remote-operated vehicles
• Video game consoles or controllers (PS5)
• Strong leadership, decision-making, and problem-solving skills.
• Ability to perform effectively in high-pressure, real-time operational environments.
• On site position, full time availability es required

Competencies

• Leadership and team development
• Analytical and results-driven mindset
• Assertive and professional communication
• Emotional intelligence and stress management
• Adaptability to technology-driven operations

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location

COL Medellin - Aventura - Carrera 52 # 65-91 Oficina 0740

Time Type

Full time

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