Delivery Robotics Operations Lead - Real-Time KPI Focus

cnx; Perímetro Urbano Medellín; Presencial; COP 89.280.000 - 122.760.000; Jornada completa

Descripción de la vacante

cnx is seeking an Operations Supervisor to lead a team of Pilots who remotely operate delivery robots. You will oversee real-time operations, monitor KPIs, and ensure SLA compliance while maintaining high standards of communication and leadership.

The role requires strong leadership, decision-making, and problem-solving skills, with English proficiency at B2 level or higher. This is a full-time on-site position based in Medellín, Colombia, with a focus on delivering reliable, safe operations.

Formación

• Proven experience as an Operations Supervisor or Team Leader in a real-time operations environment.
• Strong experience managing operational metrics and performance indicators.
• English proficiency at B2 level or higher (written and verbal).
• On-site position; full-time availability required.

Responsabilidades

• Lead, coach, and supervise a team of Pilots responsible for the remote operation of delivery robots.
• Monitor live operations in real time, identifying deviations, risks, or incidents and implementing timely corrective actions.
• Track, analyze, and report operational KPIs to ensure productivity, quality, and SLA compliance.
• Provide continuous feedback, performance coaching, and emotional support to maintain stable and efficient team performance.
• Escalate operational or technical incidents following established protocols.
• Ensure compliance with operational procedures, safety standards, and client requirements.
• Maintain clear, professional, and assertive communication with internal stakeholders and client representatives.
• Support continuous improvement initiatives through data analysis and operational optimization.

Conocimientos

Leadership

Decision-making

Problem-solving

English Proficiency

Herramientas

Drones

Remote-operated vehicles

PS5 controllers

Descripción del empleo

cnx is seeking an Operations Supervisor to lead a team of Pilots who remotely operate delivery robots. You will oversee real-time operations, monitor KPIs, and ensure SLA compliance while maintaining high standards of communication and leadership.

The role requires strong leadership, decision-making, and problem-solving skills, with English proficiency at B2 level or higher. This is a full-time on-site position based in Medellín, Colombia, with a focus on delivering reliable, safe operations.