Supervisor BPO

Confidencial; Perímetro Urbano Medellín; Sur place; COP 12 000 000 - 24 000 000; Plein temps

Avantages offerts par ce poste

FREE English and Excel courses

Access to a compensation fund

Exclusive discounts

Résumé du poste

An established industry player is seeking an Operations Supervisor to inspire and lead a dynamic team. This role involves motivating team members, overseeing operations, and ensuring outstanding customer service. The ideal candidate will possess a passion for problem-solving and continuous improvement while fostering a culture of accountability. Join a global service company that values innovation and teamwork, and where your contributions will make a significant impact. If you are ready to embrace challenges and grow professionally in a supportive environment, this opportunity is perfect for you.

Qualifications

• Passion for customer service and problem-solving.
• Ability to motivate and develop team members.

Responsabilités

• Lead and develop a team of 12 to 18 people.
• Oversee daily operations ensuring quality and service levels.
• Collaborate with departments to enhance processes.

Connaissances

Problem-solving

Team motivation

Customer service

Continuous improvement

Integrity

Communication

Description du poste

We are looking for an Operations Supervisor to join our team at a global service company!

At our company, we believe leadership goes beyond managing teams—it’s about inspiring, challenging, and helping people grow. That’s why we’re seeking an Operations Supervisor with energy, a passion for customer service, and a drive for continuous improvement. If you thrive on challenges, love motivating others, and want to make an impact in a dynamic environment, this opportunity is for you.

Additionally, take advantage of the wide range of benefits we offer, including:

• FREE English and Excel courses for you and a family member
• Access to a compensation fund
• Exclusive discounts, and much more!

Schedule: Monday to Friday – Full availability

NOTE: Candidates residing in other cities in Colombia who are open to relocating to Medellín will receive financial support for accommodation during their first month of stay.

What We’re Looking For:

• A passion for problem-solving and developing innovative solutions.
• A self-starter who strives for excellence in everything they do.
• Motivation to challenge yourself and those around you.
• A strong sense of responsibility and integrity.
• A positive attitude and enthusiasm for your work.
• A commitment to continuous learning and personal growth.
• A dedication to delivering outstanding customer service and memorable experiences.
• The ability to work with diverse individuals and foster teamwork.
• An appreciation for celebrating small achievements along the way.

Your Responsibilities:

• Lead a team of 12 to 18 people, motivating and developing them to reach their full potential.
• Oversee daily program operations, ensuring quality, service level, and staffing objectives are met.
• Foster a culture of accountability, continuous improvement, and personal excellence.
• Communicate key information effectively to keep your team aligned and well-informed.
• Provide constructive feedback to direct reports, supporting their professional development.
• Collaborate with departments like Quality, Training, and Recruiting to enhance processes and share best practices.
• Develop and implement quality assurance strategies to ensure world-class service.
• Act as an ambassador of our company culture, embodying our values in every interaction.
• Gain in-depth knowledge of our client’s business, earning their trust through expertise and commitment.
• Implement strategies to maintain employee retention at healthy levels.
• Perform other duties as required to support the team.

Why Work With Us?

At our global service company, we know that our success lies in our people. We value teamwork, innovation, and the constant pursuit of improvement. If you’re looking for a place where you can grow professionally, feel valued, and make a real impact, this is the place for you.

Apply now and become part of a team that turns challenges into opportunities!

Seniority level

Mid-Senior level

Employment type

Full-time

Industries

Human Resources Services