Operations Coordinator

Blue Gems MGMT

Colombia

Presencial

COP 44.749.066 - 67.123.599

Jornada completa

14 días+

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Descripción de la vacante

A vacation rental management company in Colombia is looking for an Operations Coordinator to oversee real-time maintenance dispatch and handle purchasing and coordination for field technicians. This role requires calmness under pressure, strong communication skills, and a detail-oriented approach. Ideal candidates will thrive in a dynamic environment and have experience with task management tools. Compensation is biweekly with opportunities for growth in a global team.

Formación

Experience managing high-volume, fast-moving task queues.
Ability to juggle calls, Slack messages, and real-time dispatch without losing focus.
Proactive mindset with strong communication.

Responsabilidades

Coordinate technicians and vendors for urgent and scheduled repairs.
Triage and optimize incoming maintenance requests.
Source, order, and track parts and materials for field technicians.

Conocimientos

Strong English speaking and phone skills

Problem-solving under pressure

Detail-oriented

Tech-savvy

Herramientas

Notion

Airtable

Slack

Google Drive

Descripción del empleo

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Job Title: ️ Operations Coordinator – Maintenance Dispatch, Purchasing & Admin

Why Work for Us?

At Blue Gems, we’re obsessed with building smart, efficient systems that keep vacation rentals running seamlessly. We manage over 150 short-term rental homes in Florida — handling everything from guest experience to maintenance and cleaning — so our property owners and guests can enjoy peace of mind.

We’re a lean, global team of 25+ (primarily in LATAM) who value ownership, honesty, and making things better every day. We offer stable, long-term roles with bimonthly pay tand plenty of opportunities to grow with us.

If you thrive in a fast-paced environment, love solving urgent problems, and want to be part of a high-performing team — keep reading.

Who We Are and What We Are Looking For…

We’re looking for an Operations Coordinator who can keep calm under pressure , coordinate moving parts in real time, manage purchasing for our field technicians, and ensure no maintenance task is dropped. This isn’t a quiet desk job — it’s active, high-volume coordination and problem-solving that keeps our weekends running smoothly.

Your Four Primary Responsibilities/Objectives Will Be:

Real-Time Maintenance Dispatch – Coordinate technicians and vendors for urgent and scheduled repairs, ensuring rapid response and smooth communication.
Task Management & Quality Control – Triage, clean up, and optimize incoming maintenance requests in Notion for accuracy and priority.
Purchasing & Materials Coordination – Source, order, and track parts and materials, ensuring field technicians have what they need on time.
️ Weekday Operational Leadership – Own the Friday–Monday shift, maintaining calm and control during high-pressure turnover periods.

What Will Our Operations Coordinator Look Like?

Who You Are:

Calm, decisive problem solver who thrives in high-pressure environments
Strong communicator with clear spoken and written English
Extremely detail-oriented and highly organized
Tech-savvy with Notion, Airtable, Slack, Google Drive, and AI tools
Proactive — you spot problems and act immediately to resolve them

Who You Are Not:

Someone who freezes under multiple urgent demands
Passive or “wait to be told” — this role requires initiative
Disorganized or easily distracted

Must-Have Qualifications:

Strong English speaking and phone skills (headset required)
Experience managing high-volume, fast-moving task queues
Ability to juggle calls, Slack messages, and real-time dispatch without losing focus
Highly detail-oriented and proactive mindset

Nice-to-Have Qualifications:

Experience in short-term rentals, property management, or dispatch coordination
Familiarity with STR tools like Guesty or SuiteOp

Compensation:

Paid biweekly through Rippling

Stable, long-term role with global team

Clarity of Role:

Name the Role: Operations Coordinator – Maintenance Dispatch, Purchasing & Admin

Key 3 Responsibilities This Person Will Be Driving / Responsible For:

Live maintenance dispatch and vendor coordination during assigned shifts
Task triage, cleanup, and optimization in Notion and Airtable
Purchasing and inventory coordination for field technicians

Define What Success Means in This Role:

Every maintenance request is addressed promptly and accurately during the shift
Technicians and vendors receive clear, timely instructions and have required materials ready
All admin and purchasing records are up-to-date for smooth weekday handoffs

Timeframe for Success:

Within 3 months: Fully autonomous in dispatching, purchasing, and vendor coordination, meeting all service response goals
Within 6 months: Implement process improvements that reduce missed tasks and purchasing delays to near zero
Within 18 months: Recognized as a key operations leader for operational performance, materials management, and training support

Clarity as a Whole/Team:

This Role Owns: