Operations & Service Excellence Administrator

World Courier de Colombia S.A.; Bogotá; Presencial; COP 50.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

World Courier de Colombia S.A. is seeking a customer service operations professional in Bogotá to monitor service delivery, analyze performance data, and drive process improvements across regional teams.

The role requires a Bachelor’s degree and 2+ years of experience in health logistics or related fields, with ITIL or Lean Six Sigma certifications preferred. This position supports ongoing quality assurance, reporting, and cross-functional collaboration.

Formación

• Bachelor's degree in business administration, operations management, healthcare administration, or related field required.
• 2+ years of experience in customer service operations, operational excellence, or related roles within healthcare/pharma distribution is required.
• Certification in ITIL 4 Foundation, Lean Six Sigma Yellow/Green Belt, COPC, PRINCE2 or PMP preferred.

Responsabilidades

• Monitor service delivery performance and track key metrics like response times and customer satisfaction.
• Create dashboards and reports, analyze trends, and present insights to management.
• Coordinate cross-functional interfaces between customer care, operations, quality assurance, IT systems, and regional offices.
• Support continuous improvement by documenting processes and implementing changes to reduce cycle times.
• Ensure compliance with SOPs and support audit preparations.

Conocimientos

Customer service orientation

Process improvement

Educación

Bachelor's degree in business administration, operations management, healthcare administration

ITIL 4 Foundation or Lean Six Sigma etc.

Descripción del empleo

World Courier de Colombia S.A. is seeking a customer service operations professional in Bogotá to monitor service delivery, analyze performance data, and drive process improvements across regional teams.

The role requires a Bachelor’s degree and 2+ years of experience in health logistics or related fields, with ITIL or Lean Six Sigma certifications preferred. This position supports ongoing quality assurance, reporting, and cross-functional collaboration.