Client Delivery & Service Excellence Specialist

Xerox; Bogotá; Presencial; COP 107.227.107 - 160.840.660; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexibility and healthy work-life balance

Collaborative and inclusive work environment

Descripción de la vacante

Xerox in Bogotá is seeking a Client Delivery Support professional to manage service delivery and customer operations. This role involves ensuring high customer satisfaction while overseeing daily operations, billing processes, and performance metrics.

The ideal candidate possesses a Bachelor's degree and over 4 years of relevant experience, along with strong communication and analytical skills. The position offers a culture that promotes work-life balance and collaboration.

Formación

• 4+ years of experience in service delivery, operations, or customer-facing roles.
• Ability to manage multiple stakeholders.

Responsabilidades

• Manage daily operations of post-implementation managed services and customer accounts.
• Ensure SLA compliance through reporting and escalation management.
• Maintain strong communication with clients.

Conocimientos

Strong communication skills

Experience with reporting

Data analysis

Performance metrics tracking

Educación

Bachelor's degree or technical studies in Administration, Systems, or related field

Herramientas

MS Office

CRM systems (e.g., D365/Salesforce)

Power BI

Descripción del empleo

Xerox in Bogotá is seeking a Client Delivery Support professional to manage service delivery and customer operations. This role involves ensuring high customer satisfaction while overseeing daily operations, billing processes, and performance metrics.

The ideal candidate possesses a Bachelor's degree and over 4 years of relevant experience, along with strong communication and analytical skills. The position offers a culture that promotes work-life balance and collaboration.