Healthcare Operations Analyst

MWI Buying Group; Bogotá; On-site; COP 60,000,000 - 100,000,000; Full time

Job summary

AmerisourceBergen in Bogotá, Colombia, is seeking a dedicated professional to enhance patient-focused operations. You will monitor service delivery, analyze performance metrics, and drive process improvements across regional teams to ensure consistent, high-quality service.

The role emphasizes QA/compliance, change management, and training, with collaboration across care, operations, IT, and regional units to support seamless service delivery.

Qualifications

• Bachelor's degree in business administration, operations management, healthcare administration, or a related field.
• 2+ years of experience in customer service operations, operational excellence, process improvement, or related roles within healthcare or pharmaceutical distribution.
• Certifications such as ITIL 4 Foundation, Lean Six Sigma Yellow/Green Belt, COPC, PRINCE2 Foundation or PMP are preferred.

Responsibilities

• Monitors service delivery performance, tracks metrics, identifies gaps, and takes corrective actions to maintain SLAs and quality.
• Documents current processes, analyzes workflows, identifies inefficiencies, and implements improvement recommendations to reduce cycle times.
• Supports communication between care teams, operations, QA, IT, and regional offices to ensure seamless handoffs and continuity.
• Collects data, creates dashboards, analyzes trends, and presents insights to management to address performance gaps.
• Implements QA and compliance activities, conducts quality reviews, and coordinates corrective actions for audit readiness.

Skills

Customer service operations

Operational excellence

Process improvement

Education

Bachelor's degree in business or healthcare administration

Job description

AmerisourceBergen in Bogotá, Colombia, is seeking a dedicated professional to enhance patient-focused operations. You will monitor service delivery, analyze performance metrics, and drive process improvements across regional teams to ensure consistent, high-quality service.

The role emphasizes QA/compliance, change management, and training, with collaboration across care, operations, IT, and regional units to support seamless service delivery.