Operations Representative

R emote L iberty; Perímetro Urbano Barranquilla; Presencial; COP 1.800.000 - 2.500.000; Jornada completa

Descripción de la vacante

A logistics company is seeking a Customer Operations Rep in Barranquilla, Colombia. The role involves executing account operations, managing customer interactions, and ensuring high service quality. Ideal candidates will have a Bachelor's degree and 2-3 years of customer service experience. This role values strong communication skills and a sales-driven attitude. Training is provided to enhance industry knowledge and logistical skills, striving for excellence in service delivery.

Formación

• 2-3 years sales or customer service experience preferred.
• English level +B2.

Responsabilidades

• Execute daily account operations in support of customer expectations.
• Build orders in TMS with high attention to detail.
• Manage time-sensitive problems & requests through proactive communication.

Conocimientos

Sales driven

Excellent written and verbal communication skills

Strong work-ethic

Confident decision-making skills

Ability to multitask

Educación

Bachelor's degree in business, Sales, Marketing, or Communication

Descripción del empleo

Customer Operations Rep Colombia

Location: Barranquilla, COL

At ELS Logistics, we deliver superior transportation management solutions to our customers through efficiency, technology, and innovation. We deliver exceptional service by developing strategic partnerships with reliable carriers all over the country.

The Operations Rep position will support the Operations Lead in multi-level, operational account execution for ELS Logistics customers with a focus on customer service, attention to detail, efficiency, & accuracy.

Our ideal candidate is competitive, self-motivated, production driven, and eager to learn. We provide a comprehensive training program for this role where employees will gain industry knowledge, learn about specialized technology, and gain understanding of logistical sales to apply towards the growth of their book of business and the growth of the company.

CRITICAL RESPONSIBILITIES & DUTIES

• Execute daily account operations in support of customer/shipper expectations and overall account strategy set forth by Sales Executive, Account Management & Operations Lead
• Build orders in TMS with high attention to detail and ELS standards to lead to optimal carrier sourcing and execution
• Assist in the acceptance of tenders in accordance to Award Management files ensuring core customer expectations are adhered too
• Execute all scheduling needs with prompt facility reach out and follow ups with the goal of optimal transit to aid carrier coverage ease
• Adhere to ELS Logistics standard operating procedures (SOP's) & maintain a high level of quality and customer service throughout.
• Manage time-sensitive problems & requests through proactive communication, both internally and externally.
• Organize and ensure email traffic is organized and responded to within ELS standards delivering top notch customer service
• Collaborate and communicate with Operations Lead & AMs to identify potential opportunities or pitfalls, efficiency opportunities & quality enhancements.

QUALIFICATIONS/EDUCATION

• Bachelor's degree in business, Sales, Marketing, or Communication preferred
• 2-3 years sales or customer service experience preferred
• English level +B2
• Strong work-ethic
• Sales driven
• Excellent written and verbal communication skills
• Confident decision-making skills
• Ability to multitask