E-commerce Customer Service Representative

Lean Solutions Group; Perímetro Urbano Barranquilla; On-site; COP 27,900,000 - 50,220,000; Full time

Job summary

A leading logistics and supply chain company located in Barranquilla is seeking an E-commerce Customer Service Representative. This entry-level role involves monitoring online sales operations, ensuring timely order fulfillment, and managing product data on various E-commerce platforms. Candidates should have experience with platforms like Shopify and Amazon, possess strong organizational and communication skills, and be able to work in a fast-paced environment.

Qualifications

• Proven experience working with E-commerce platforms such as Shopify, Amazon, Mercado Libre.
• Strong organizational skills and attention to detail.
• Excellent communication and coordination skills for cross-functional teamwork.
• Excellent communication and coordination skills for cross-functional teamwork.
• Basic knowledge of logistics, order fulfillment, and inventory management is a plus.

Responsibilities

• Monitor daily online sales operations.
• Ensure timely order fulfillment and correct communications with customers.
• Manage online catalog and product data.
• Collaborate with the Customer Service department when routing claims.
• Manage the online catalog and product data: enter all product information including prices and imagery, categorize products, and merchandise on site using the backend interface.
• Oversee setup with fulfillment centers (coordinate orders, transfers of stock, receiving, etc.).
• Manage additional web-related projects as assigned.

Skills

Experience with E-commerce platforms

Organizational skills

Communication skills

Attention to detail

Shein

AllyExpress

Attention to detail

Organization

Tools

Backend interface

Job description

Job title

E-commerce Customer Service Representative

Location

Barranquilla Metropolitan Area

Overview

The E-commerce Coordinator is responsible for coordinating online order processing and handling product data management on E-commerce platforms with retail customers and accounts.

Responsibilities

• Monitor daily online sales operations.
• Ensure timely order fulfillment and accurate email communications with customers.
• Coordinate directly with the Logistics and Operations teams for shipment of orders, cancellations, returns, or exchanges.
• Collaborate with the Customer Service department when routing claims.
• Manage the online catalog and product data: enter all product information including prices and imagery, categorize products, and merchandise on site using the backend interface.
• Oversee setup with fulfillment centers (coordinate orders, transfers of stock, receiving, etc.).
• Manage additional web-related projects as assigned.

Requirements

• Proven experience working with E-commerce platforms, such as Shopify, Amazon, Mercado Libre, Shein, AllyExpress, and others.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Excellent communication and coordination skills for cross-functional teamwork.
• Basic knowledge of logistics, order fulfillment, and inventory management is a plus.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative and General Business

Industries

• Transportation, Logistics, Supply Chain and Storage