Operations Manager (Minimo B2)

LD CALL SERVICES SAS; Bogotá; Sur place; COP 60 000 000 - 120 000 000; Plein temps

Résumé du poste

LD CALL SERVICES SAS is seeking an Operations Manager to oversee production, delivery, and quality control of the company’s services. You will optimize processes, manage resources, and lead cross-functional teams to meet customer demand while upholding standards.

This role requires strong leadership, budgeting, inventory management, and supplier coordination to ensure timely deliveries and continuous improvement across operations.

Qualifications

• Experience in operations management and process optimization.
• Ability to lead cross-functional teams and manage resources.
• Strong data-driven decision making and KPI tracking.

Responsabilités

• Develop and implement operational policies and procedures to enhance productivity.
• Oversee staffing, scheduling, and resource allocation to meet demand.
• Coordinate with suppliers and vendors to ensure timely delivery of goods and services.
• Ensure all products or services meet quality standards and comply with regulations.
• Supervise, train, and motivate operational staff; set performance targets.
• Develop and manage budgets and identify cost-reduction opportunities.

Description du poste

The Operations Manager oversees the production, delivery, and quality control of the company’s products or services. They are responsible for managing and optimizing the processes, people, and resources that contribute to the company’s operational success. This includes improving efficiency, minimizing costs, managing inventory, coordinating teams, and ensuring that production meets customer demands and quality standards.

Key Responsibilities:

1. 1. Develop and implement operational policies and procedures to enhance productivity.
   2. Continuously evaluate existing processes and propose improvements to increase efficiency.
   3. Conduct workflow analysis and make recommendations to streamline operations.
2. 1. Oversee the allocation and utilization of resources, including materials, workforce, and equipment.
   2. Ensure adequate staffing levels and manage schedules to meet demand.
   3. Optimize inventory management to reduce waste and avoid shortages.
3. 1. Coordinate with suppliers and vendors to ensure timely delivery of goods and services.
   2. Monitor and manage inventory levels to prevent overstocking or stockouts.
   3. Track and report on key supply chain metrics, such as lead time, order fulfillment, and cost reduction.
4. 1. Ensure that all products or services meet the organization’s quality standards.
   2. Enforce adherence to industry regulations, safety standards, and internal company policies.
   3. Conduct audits and regular inspections to maintain product and service quality.
5. 1. Supervise, train, and motivate operational staff.
   2. Set performance targets and conduct regular performance reviews.
   3. Provide coaching and mentorship to team members to promote skill development and career growth.
6. 1. Develop and manage budgets for operational departments.
   2. Identify opportunities to reduce costs without sacrificing quality.
   3. Analyze financial data and prepare reports to assess operational performance.
7. 1. Lead or participate in special projects to improve operations (e.g., system upgrades, process re-engineering).
   2. Ensure projects are completed on time, within budget, and aligned with company goals.
   3. Monitor project progress and resolve any issues that arise during execution.
8. 1. Monitor customer feedback and satisfaction levels, addressing complaints and issues promptly.
   2. Work cross-functionally with customer service, sales, and marketing teams to align operations with customer needs.
9. 1. Collect, analyze, and report on key performance indicators (KPIs) related to operational efficiency.
   2. Use data-driven insights to make informed decisions and drive continuous improvement.
10. 1. Identify potential operational risks (e.g., supply chain disruptions, equipment failures) and develop mitigation strategies.
    2. Ensure business continuity plans are in place in case of emergencies.