Operations Excellence Manager

LD CALL SERVICES SAS; Bogotá; On-site; COP 60,000,000 - 120,000,000; Full time

Job summary

LD CALL SERVICES SAS is seeking an Operations Manager to oversee production, delivery, and quality control of the company’s services. You will optimize processes, manage resources, and lead cross-functional teams to meet customer demand while upholding standards.

This role requires strong leadership, budgeting, inventory management, and supplier coordination to ensure timely deliveries and continuous improvement across operations.

Qualifications

• Experience in operations management and process optimization.
• Ability to lead cross-functional teams and manage resources.
• Strong data-driven decision making and KPI tracking.

Responsibilities

• Develop and implement operational policies and procedures to enhance productivity.
• Oversee staffing, scheduling, and resource allocation to meet demand.
• Coordinate with suppliers and vendors to ensure timely delivery of goods and services.
• Ensure all products or services meet quality standards and comply with regulations.
• Supervise, train, and motivate operational staff; set performance targets.
• Develop and manage budgets and identify cost-reduction opportunities.

Job description

LD CALL SERVICES SAS is seeking an Operations Manager to oversee production, delivery, and quality control of the company’s services. You will optimize processes, manage resources, and lead cross-functional teams to meet customer demand while upholding standards.

This role requires strong leadership, budgeting, inventory management, and supplier coordination to ensure timely deliveries and continuous improvement across operations.