Customer Service Representative (On-Site | Barranquilla)

Resolv Global; Puerto Colombia; Presencial; COP 21.449.000 - 30.029.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Weekly pay

On-site work in Barranquilla

Descripción de la vacante

Resolv Global in Barranquilla is seeking professional, customer-focused Customer Service Representatives to join our growing team. You will assist customers via phone, email, and chat, resolve concerns, and ensure every interaction leaves a positive impression while working on-site in Barranquilla.

We value strong English communication, attention to detail, and the ability to multitask in a fast-paced environment.

Formación

• 2+ years of customer service, contact center, or customer-facing experience preferred.
• Excellent verbal and written English communication skills.
• Strong problem-solving and decision-making abilities.
• Comfortable working with multiple systems, applications, and digital tools.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Dependable with strong attendance and punctuality.
• Must be able to work on-site in Barranquilla.

Responsabilidades

• Provide professional customer support through phone, email, and chat channels.
• Assist customers with questions related to orders, products, and services.
• Support appointment scheduling and booking requests.
• Help customers access, update, and manage their accounts.
• Resolve customer concerns efficiently while maintaining a positive customer experience.
• Accurately document customer interactions and case details.
• Escalate complex issues to the appropriate team when necessary.
• Meet established quality, productivity, and service standards.
• Maintain professionalism and empathy in all customer interactions.

Conocimientos

Customer service

English communication

Attention to detail

Herramientas

CRM systems

Digital tools

Descripción del empleo

Are you passionate about helping people and creating positive customer experiences? We are looking for professional, customer-focused Customer Service Representatives to join our growing team in Barranquilla. In this role, you will serve as a trusted point of contact for customers, providing support, resolving concerns, and ensuring every interaction leaves a positive impression.

You will assist customers with inquiries related to orders, appointments, account access, and general support needs through phone, email, and chat. Success in this role requires strong communication skills, attention to detail, and a genuine commitment to delivering exceptional service.

If you enjoy solving problems, helping customers find solutions, and working in a fast-paced environment, we'd love to hear from you!

Location

On-site in Barranquilla, Colombia

Compensation & Contract

• USD $5.75 per hour
• Paid weekly
• Independent Contractor position

Key Responsibilities

• Provide professional customer support through phone, email, and chat channels
• Assist customers with questions related to orders, products, and services
• Support appointment scheduling and booking requests
• Help customers access, update, and manage their accounts
• Resolve customer concerns efficiently while maintaining a positive customer experience
• Accurately document customer interactions and case details
• Escalate complex issues to the appropriate team when necessary
• Meet established quality, productivity, and service standards
• Maintain professionalism and empathy in all customer interactions

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

• Resume Review
• Pre-Screen Questionnaire
• One-Way Video Interview
• Live Interview
• Final Interview

Important

• The One-Way Video Interview is a mandatory part of the hiring process.
• Candidates who do not complete the video interview will not be considered for the position.
• All resumes must be submitted in English to be considered for the position.

Qualifications

• 2+ years of customer service, contact center, or customer-facing experience preferred
• Excellent verbal and written English communication skills
• Strong problem-solving and decision-making abilities
• Comfortable working with multiple systems, applications, and digital tools
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Dependable with strong attendance and punctuality
• Must be able to work on-site in Barranquilla