Bilingual Customer Experience Specialist (EN/ES) - On-site Barranquilla

Resolv Global; Puerto Colombia; Presencial; COP 21.449.000 - 30.029.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site work in Barranquilla

Paid weekly

Independent contractor

Descripción de la vacante

Resolv Global in Barranquilla, Colombia, is seeking a bilingual English/Spanish Customer Experience Specialist to join an on-site team. You will support customers across phone, email, and live chat, handling memberships, accounts, orders, and general product questions with a focus on positive experiences.

The role requires fluent English and Spanish communication and prior customer service exposure. This is an independent contractor position, with a 6:00 AM – 3:00 PM MST schedule and on-site

Formación

• Fluent English and Spanish communication skills, written and verbal.
• Previous experience in customer service, call centers, BPO, or similar environment preferred.
• Able to handle diverse customer questions and objections with a solution-oriented approach.
• Strong attention to detail and multi-system navigation abilities.

Responsabilidades

• Handle inbound and outbound customer interactions via phone, email, and live chat.
• Assist customers with account and membership inquiries.
• Support membership retention and cancellation requests with empathy and clarity.
• Help customers with orders, order status, tracking, and coupon codes.

Conocimientos

Bilingual English/Spanish

Customer service

Communication

Empathy

Descripción del empleo

Resolv Global in Barranquilla, Colombia, is seeking a bilingual English/Spanish Customer Experience Specialist to join an on-site team. You will support customers across phone, email, and live chat, handling memberships, accounts, orders, and general product questions with a focus on positive experiences.

The role requires fluent English and Spanish communication and prior customer service exposure. This is an independent contractor position, with a 6:00 AM – 3:00 PM MST schedule and on-site