Customer Service Representative (On-Site | Barranquilla)

Resolv Global; Galapa; Presencial; COP 21.449.000 - 30.029.000; A tiempo parcial

Descripción de la vacante

Resolv Global is hiring on-site in Barranquilla for Customer Service Representatives to support customers via phone, email, and chat. The role involves handling orders, product inquiries, scheduling, and account access with a strong emphasis on delivering a positive customer experience.

Candidates should have 2+ years in customer service, excellent English communication, and the ability to work across multiple systems.

Formación

• 2+ years of customer service or contact center experience.
• Excellent verbal and written English communication skills.
• On-site work in Barranquilla.
• Comfort with multiple systems and digital tools.
• Strong attention to detail and organizational skills.
• Punctual and dependable.

Responsabilidades

• Provide professional customer support through phone, email, and chat.
• Assist customers with questions related to orders, products, and services.
• Support appointment scheduling and booking requests.
• Help customers access, update, and manage their accounts.
• Resolve customer concerns efficiently while maintaining a positive customer experience.
• Accurately document customer interactions and case details.
• Escalate complex issues to the appropriate team when necessary.
• Meet established quality, productivity, and service standards.

Conocimientos

English skills

CS experience

Descripción del empleo

Are you passionate about helping people and creating positive customer experiences? We are looking for professional, customer-focused Customer Service Representatives to join our growing team in Barranquilla. In this role, you will serve as a trusted point of contact for customers, providing support, resolving concerns, and ensuring every interaction leaves a positive impression.

You will assist customers with inquiries related to orders, appointments, account access, and general support needs through phone, email, and chat. Success in this role requires strong communication skills, attention to detail, and a genuine commitment to delivering exceptional service.

If you enjoy solving problems, helping customers find solutions, and working in a fast-paced environment, we'd love to hear from you!

Location

On-site in Barranquilla, Colombia

Compensation & Contract

• USD $5.75 per hour
• Paid weekly
• Independent Contractor position

Key Responsibilities

• Provide professional customer support through phone, email, and chat channels
• Assist customers with questions related to orders, products, and services
• Support appointment scheduling and booking requests
• Help customers access, update, and manage their accounts
• Resolve customer concerns efficiently while maintaining a positive customer experience
• Accurately document customer interactions and case details
• Escalate complex issues to the appropriate team when necessary
• Meet established quality, productivity, and service standards
• Maintain professionalism and empathy in all customer interactions

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

• Resume Review
• Pre-Screen Questionnaire
• One-Way Video Interview
• Live Interview
• Final Interview

Important

• The One-Way Video Interview is a mandatory part of the hiring process.
• Candidates who do not complete the video interview will not be considered for the position.
• All resumes must be submitted in English to be considered for the position.

Qualifications

• 2+ years of customer service, contact center, or customer-facing experience preferred
• Excellent verbal and written English communication skills
• Strong problem-solving and decision-making abilities
• Comfortable working with multiple systems, applications, and digital tools
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Dependable with strong attendance and punctuality
• Must be able to work on-site in Barranquilla