NOC Operations Engineer

Celerity Fiber; Sur; Presencial; COP 30.000.000 - 52.000.000; Jornada completa

Descripción de la vacante

Celerity Fiber, based in Cali, Colombia, is seeking a NOC Operations Engineer to monitor, troubleshoot, and manage network incidents, ensuring service availability and quality. On-site role with full-time employment.

You will handle LAN/WAN, fiber optics, GPON/XGS-PON, and Wi‑Fi problems, while coordinating with carriers and vendors to resolve issues. Ideal candidates have 3+ years in NOC or telecom, strong TCP/IP knowledge, and hands-on monitoring and incident management experience.

Formación

• 3+ years of experience in NOC, Network Operations, ISP, Telecommunications, or Network Support.
• Hands-on knowledge of TCP/IP, IPv4/IPv6, VLANs, DHCP, DNS, NAT, Routing & Switching, SNMP, Syslog, ICMP.
• Experience with fiber optics, GPON/XGS-PON, OLT/ONT, and Wi‑Fi is required.
• Experience with ticketing systems and incident management processes.
• Strong analytical and problem-solving skills.
• Technical degree in Telecommunications or related field is required.

Responsabilidades

• Monitor infrastructure, services, alarms, and network performance.
• Troubleshoot incidents across LAN, WAN, Internet, fiber optics and Wi-Fi.
• Analyze connectivity, latency, packet loss, and optical signal levels.
• Manage incidents and tickets per procedures and SLAs.
• Escalate and coordinate with Engineering, Field Ops, carriers, and vendors.
• Document incidents, actions, and solutions.
• Support RCA and continuous improvement initiatives.

Conocimientos

TCP/IP

IPv4/IPv6

VLANs

DHCP

DNS

NAT

Routing & Switching

SNMP

Syslog

ICMP

Network troubleshooting

Incident management

Monitoring

Educación

Telecommunications/Networking degree

Herramientas

Zabbix

Wireshark

ServiceNow

Grafana

SolarWinds

PRTG

Cisco

Cambium cnMaestro

Descripción del empleo

Position: NOC Operations Engineer

Location: Cali

Work Modality: On-site

Employment Type: Full-time

ABOUT THE ROLE

At Celerity, we are looking for a NOC Operations Engineer to monitor, troubleshoot, and manage network incidents, ensuring the availability and quality of our services.

KEY RESPONSIBILITIES

• Monitor infrastructure, services, alarms, and network performance
• Troubleshoot incidents involving LAN, WAN, Internet, fiber optics, GPON/XGS-PON, and Wi-Fi
• Analyze connectivity issues, latency, packet loss, optical signal levels, and network performance
• Manage incidents and tickets according to established procedures and SLAs
• Escalate incidents and coordinate with Engineering, Field Operations, carriers, and vendors
• Document incidents, actions taken, and solutions implemented
• Support root cause analysis (RCA) and continuous improvement initiatives

REQUIREMENTS

• 3+ years of experience in NOC, Network Operations, ISP, Telecommunications, or Network Support
• Strong knowledge of TCP/IP, IPv4/IPv6, VLANs, DHCP, DNS, NAT, Routing & Switching, SNMP, Syslog, and ICMP
• Hands-on experience with network troubleshooting and monitoring
• Knowledge of fiber optics, GPON/XGS-PON, OLT, ONT/ONU, and Wi-Fi
• Experience with ticketing systems and incident management
• Strong analytical and problem-solving skills
• Technical, technological, or professional degree/diploma in Telecommunications, Networking, Systems, IT, Electronics, or a related field

NICE TO HAVE

• Experience with Zabbix, Wireshark, ServiceNow, Grafana, SolarWinds, PRTG, Cisco, Cambium cnMaestro, or equivalent tools
• Knowledge of Python, PowerShell, APIs, or automation is a plus