MSP IT Support Engineer - Level 2

OSA Outsourcing Advantage; Colombia; On-site; COP 30,000,000 - 60,000,000; Full time

Benefits offered by this job

Competitive salary

Weekly payments

Weekly incentives based on performance

Growth opportunities

Referral bonus

National holidays pay double the hourly rate

Best work environment in Santiago

Morning shift available

Job summary

A leading IT services provider in Colombia is seeking an IT Level 2 Support Engineer to deliver enterprise-level IT support. The ideal candidate will possess 3+ years of experience in managed IT services and have advanced technical skills in areas like server, firewall, and cloud technologies. This full-time role offers a competitive salary, weekly incentives, and a collaborative work environment, with a focus on professional growth and diverse projects.

Qualifications

• Excellent English language verbal, interpersonal, and written communication skills at least at a level of C1 Advanced.
• 3+ Years of advanced IT support (MSP) experience.
• Proficient in PowerShell / scripting.
• Advanced knowledge in server, firewall and networking.
• Advanced knowledge in Cloud technologies such as O365, Azure, Exchange, SharePoint & Intune.

Responsibilities

• Ability to troubleshoot complicated technical issues.
• Research & explore new technologies.
• Ability to work under stress & deadline pressure.
• Effective communication across various teams and external parties.
• Properly document service call notes and create checklists.

Skills

Excellent English communication skills at C1 level

3+ years of advanced IT support experience

Proficient in PowerShell/scripting

Advanced knowledge in server, firewall, and networking

Advanced knowledge in Cloud technologies (O365, Azure, etc.)

Great communication abilities

Organized and consistent

Team player

Process-driven individual

Job description

A leading IT services provider in Colombia is seeking an IT Level 2 Support Engineer to deliver enterprise-level IT support. The ideal candidate will possess 3+ years of experience in managed IT services and have advanced technical skills in areas like server, firewall, and cloud technologies. This full-time role offers a competitive salary, weekly incentives, and a collaborative work environment, with a focus on professional growth and diverse projects.