Level 2 IT Support Specialist — Windows & Networking Expert

O-Max Staffing; Bogotá ciudad; Sur place; COP 25 000 000 - 40 000 000; Plein temps

Résumé du poste

O-Max Staffing is seeking an IT Level 2 Support Specialist to deliver advanced technical support and ensure smooth operation of IT systems in Bogotá. You will troubleshoot complex issues, manage user accounts, and support Windows environments, Microsoft 365, and networking equipment.

The role requires 2+ years in IT support, strong problem-solving skills, and the ability to prioritize multiple issues while communicating clearly with users. Certifications are a plus.

Qualifications

• 2+ years of experience in IT support or a similar role.
• Strong troubleshooting and problem-solving skills.
• Familiarity with Windows, Microsoft 365, Active Directory, and basic networking.
• Knowledge of TCP/IP, DNS, DHCP, VPNs, and Wi-Fi.
• Experience with ticketing systems and remote support tools.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple technical issues.
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Responsabilités

• Provide Level 2 technical support for hardware, software, network, and system-related issues.
• Troubleshoot and resolve escalated technical problems that cannot be handled by Level 1 support.
• Manage user accounts, permissions, devices, and system configurations.
• Support Windows environments, Microsoft 365, applications, printers, and networking equipment.
• Monitor and troubleshoot network connectivity, VPN, Wi-Fi, and other infrastructure issues.
• Install, configure, and maintain computers, software, and IT equipment.
• Document issues, solutions, and procedures in the ticketing system.
• Escalate complex issues to Level 3 support or external vendors when necessary.
• Assist with IT projects, system upgrades, deployments, and security initiatives.

Connaissances

Windows troubleshooting

Microsoft 365

Active Directory

Networking basics

Remote support tools

Outils

Ticketing system

VPNs

Description du poste

O-Max Staffing is seeking an IT Level 2 Support Specialist to deliver advanced technical support and ensure smooth operation of IT systems in Bogotá. You will troubleshoot complex issues, manage user accounts, and support Windows environments, Microsoft 365, and networking equipment.

The role requires 2+ years in IT support, strong problem-solving skills, and the ability to prioritize multiple issues while communicating clearly with users. Certifications are a plus.