L2 IT Support Analyst – Global Sustain Team (Colombia)

CI&T; Colombia; Presencial; COP 33.480.000 - 78.120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Maternity and Parental leaves

Mobile services subsidy

Sick pay

Life insurance

CI&T University

Colombian Holidays

Paid Vacations

Descripción de la vacante

A global tech transformation company based in Colombia is looking for candidates to provide Level 2 service support for client applications. The position involves collaborating closely with clients, enhancing English communication, and demonstrating proactivity in operational improvement. Applicants should have advanced English proficiency and a strong background in ITSM/ITIL. The role offers various benefits, fostering a diverse and inclusive work environment.

Formación

• Provide Level 2 (L2) service support.
• Embrace new challenges and learn daily.
• Work closely in a team environment.
• Act autonomously and contribute to processes.
• Demonstrate resilience and proactivity.
• Identify and resolve the root cause of problems.
• Utilize GenAI in automation.

Responsabilidades

• Contribute to the development of a Global Sustain team for client applications.
• Engage directly with the client to enhance English skills.

Conocimientos

Advanced proficiency in English

ITSM / ITIL knowledge

Database understanding

Incident investigation capability

Analytical skills for interpreting logs

Experience in using service scripts

Support for complex technical solutions

Herramientas

ServiceNow

Descripción del empleo

A global tech transformation company based in Colombia is looking for candidates to provide Level 2 service support for client applications. The position involves collaborating closely with clients, enhancing English communication, and demonstrating proactivity in operational improvement. Applicants should have advanced English proficiency and a strong background in ITSM/ITIL. The role offers various benefits, fostering a diverse and inclusive work environment.