Senior IT Escalation Engineer — MSP Expert (Remote)

DOXA Talent, Inc.; Colombia; Remote; COP 91,400,000 - 109,480,000; Full time

Job summary

DOXA Talent, Inc. is seeking a Senior IT Help Desk Support Specialist to serve as the final escalation point for complex issues across client environments. You will provide advanced support for Windows, macOS, and Linux, and administer Microsoft 365 and Entra ID.

This role is remote for Colombia, with a Monday–Friday schedule. Strong networking, security awareness, and MSP experience are essential, along with excellent ticketing and documentation skills.

Qualifications

• Bachelor's degree in IT or related field preferred.
• 5+ years in IT Help Desk or related roles with senior escalation.
• Experience working for an MSP.
• Advanced support for Windows, macOS, and Linux (Ubuntu and CentOS).
• Microsoft 365 Administration including MFA and mailbox management.
• Active Directory and Microsoft Entra ID administration.
• Identity and access management including SSO, MFA, password resets, and permissions.
• Strong networking knowledge (TCP/IP, DNS, DHCP, VPN, Wi‑Fi).
• Security awareness for phishing, suspicious logins, malware indicators, and compromised accounts.
• Excellent ticketing and documentation skills.

Responsibilities

• Serve as final escalation point for complex Help Desk issues across clients.
• Provide advanced technical support for Windows, macOS, and Linux environments (Ubuntu, CentOS).
• Administer and troubleshoot Microsoft 365 services (Outlook, Teams, Exchange Online, SharePoint, OneDrive, licensing, MFA).
• Manage Active Directory and Entra ID including user accounts and permissions.
• Troubleshoot network connectivity (TCP/IP, DNS, DHCP, VPNs, Wi‑Fi, firewalls).
• Document, track, and own support tickets through resolution across client environments.

Skills

Windows

macOS

Linux

Microsoft 365

Active Directory

Entra ID

Networking

Security awareness

Documentation

MSP experience

Education

Bachelor's degree in IT/CS/Systems Engineering

Tools

Ubuntu

CentOS

Job description

DOXA Talent, Inc. is seeking a Senior IT Help Desk Support Specialist to serve as the final escalation point for complex issues across client environments. You will provide advanced support for Windows, macOS, and Linux, and administer Microsoft 365 and Entra ID.

This role is remote for Colombia, with a Monday–Friday schedule. Strong networking, security awareness, and MSP experience are essential, along with excellent ticketing and documentation skills.