IT Level 2 Support Engineer for Managed Services Provider (MSP). (Remote)

OSA Outsourcing Advantage; Colombia; Presencial; COP 30.000.000 - 60.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Weekly payments

Weekly incentives based on performance

Growth opportunities

Referral bonus

National holidays pay double the hourly rate

Best work environment in Santiago

Morning shift available

Descripción de la vacante

A leading IT services provider in Colombia is seeking an IT Level 2 Support Engineer to deliver enterprise-level IT support. The ideal candidate will possess 3+ years of experience in managed IT services and have advanced technical skills in areas like server, firewall, and cloud technologies. This full-time role offers a competitive salary, weekly incentives, and a collaborative work environment, with a focus on professional growth and diverse projects.

Formación

• Excellent English language verbal, interpersonal, and written communication skills at least at a level of C1 Advanced.
• 3+ Years of advanced IT support (MSP) experience.
• Proficient in PowerShell / scripting.
• Advanced knowledge in server, firewall and networking.
• Advanced knowledge in Cloud technologies such as O365, Azure, Exchange, SharePoint & Intune.

Responsabilidades

• Ability to troubleshoot complicated technical issues.
• Research & explore new technologies.
• Ability to work under stress & deadline pressure.
• Effective communication across various teams and external parties.
• Properly document service call notes and create checklists.

Conocimientos

Excellent English communication skills at C1 level

3+ years of advanced IT support experience

Proficient in PowerShell/scripting

Advanced knowledge in server, firewall, and networking

Advanced knowledge in Cloud technologies (O365, Azure, etc.)

Great communication abilities

Organized and consistent

Team player

Process-driven individual

Herramientas

PowerShell

Server administration

Networking

Azure

Office 365

Exchange

SharePoint

Intune

Descripción del empleo

IT Level 2 Support Engineer for Managed Services Provider (MSP)

We are seeking someone with managed IT services experience working for an Enterprise level IT Managed Services Provider (MSP) with practices and solutions for small and medium businesses. The candidate will deliver company enterprise-level IT support and solutions that are tailor‑made to relieve all of our customers’ organizational technology‑induced pain points.

Requirements

• Excellent English language verbal, interpersonal, and written communication skills at least at a level of C1 Advanced
• 3+ Years of advanced IT support (MSP) experience
• Proficient in PowerShell / scripting
• Advanced knowledge in server, firewall and networking
• Advanced knowledge in Cloud technologies such as O365, Azure, Exchange, SharePoint & Intune
• Must be a great communicator
• Organized & Consistent
• Team player
• Process‑driven individual

Duties

• Ability to troubleshoot complicated technical issues
• Research & explore new technologies
• Ability to work under stress & deadline pressure
• Ability to communicate effectively across different individuals, departments, and external parties
• Ability to properly document service call notes, create and maintain checklists, and create diagrams

Benefits

• Competitive salary
• Opportunity to work on diverse and exciting projects
• Supportive and collaborative work environment
• Weekly payments
• Weekly incentives based on performance
• Weekends off
• Hiring bonus
• Growth opportunities
• Referral bonus
• National holidays pay double the hourly rate
• US holidays off when applicable
• Best work environment in Santiago
• Morning shift available
• Back‑office positions

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Other

Industries

IT Services and IT Consulting

Location: Bogota, D.C., Capital District, Colombia

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This role is currently open.