Fintech Customer Experience Specialist

Ubiquity; Bogotá; On-site; COP 11,160,000 - 16,740,000; Full time

Job summary

Ubiquity Global Services, Inc. is seeking customer service representatives in Bogotá, Colombia. The role emphasizes customer obsession and requires a high school diploma along with experience in banking or fintech. Candidates should have excellent communication skills, the ability to work under pressure, and must be flexible with shifts including weekends and holidays. The company values an inclusive work environment where all employees can thrive.

Qualifications

• High School diploma or equivalent required.
• Experience in banking or fintech campaigns.
• Passion for delivering a stand‑out customer experience.
• Excellent verbal and written communication skills.
• Ability to ask probing questions and solve problems.
• Ability to follow instructions for specific customer resolution tasks.
• Ability to work within a high‑pressure environment and maintain a positive interaction for the customer.
• Intermediate proficiency with PC navigation while providing exceptional customer service.
• Ability to read, write, speak and understand the English language in a business environment (85% - 90%).
• Flexible with schedules and available to work a variety of shifts.

Responsibilities

• Be customer obsessed.
• Manage each call interaction with customer satisfaction as the number one priority.
• Identify customer needs, clarify information, and provide solutions.
• Inform customers by explaining procedures and answering questions.
• Provide correct information to customers.
• Show empathy and respect with each customer interaction.

Job description

Ubiquity Global Services, Inc. is seeking customer service representatives in Bogotá, Colombia. The role emphasizes customer obsession and requires a high school diploma along with experience in banking or fintech. Candidates should have excellent communication skills, the ability to work under pressure, and must be flexible with shifts including weekends and holidays. The company values an inclusive work environment where all employees can thrive.