Senior CX Analyst, Bogotá — Multilingual + Equity

Nu Colombia; Bogotá ciudad; Vor Ort; COP 55.800.000 - 89.280.000; Vollzeit

Benefits dieser Stelle

Health insurance

Vacations 15 workdays

Gym partnership

Work-from-home Allowance

Relocation Assistance

Zusammenfassung

Nu Colombia is hiring a Customer Experience Analyst to join the internationalization team in Bogote1. You will help build a CX operation from the ground up in a new country, delivering exceptional support across languages and shaping how Nu operates.

You will train teams, manage knowledge bases, monitor metrics, and identify process gaps. This role requires you to thrive in fast-paced environments, care about people, and influence customer experience across borders.

Qualifikationen

• 2–3 years in customer service or operations in high-volume environments.
• Bilingual Spanish and Italian.
• Strong analytical skills with a data-driven mindset.
• Excellent people skills and cross-cultural communication.
• Ability to multitask across tools and roles.
• Studying for or holding a professional degree in any field.

Aufgaben

• Deliver first and second level support across chat, email, back-office, and phone in multiple languages.
• Manage CX knowledge base and training processes for the team.
• Monitor CX metrics, identify trends, and design improvement plans.
• Alert stakeholders to headcount needs, training gaps, and opportunities.
• Coordinate with broader org efforts for new international launches.
• Ensure CX processes are documented and kept up to date at the squad level.
• Switch seamlessly across support squads as the team grows.

Kenntnisse

Spanish & Italian bilingual

Customer service

Analytical mindset

Multitasking

People skills

Ausbildung

Professional degree in any field

Jobbeschreibung

Nu Colombia is hiring a Customer Experience Analyst to join the internationalization team in Bogote1. You will help build a CX operation from the ground up in a new country, delivering exceptional support across languages and shaping how Nu operates.

You will train teams, manage knowledge bases, monitor metrics, and identify process gaps. This role requires you to thrive in fast-paced environments, care about people, and influence customer experience across borders.