Customer Experience Analyst – Entry Level

Nu Colombia; Bogotá; Presencial; COP 18.000.000 - 28.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

15 workdays of vacation

Language learning program

Parental leaves

Descripción de la vacante

A leading digital banking platform is seeking a Customer Excellence Junior Analyst in Bogotá. This entry-level role includes supporting customers through various channels, analyzing data, and collecting feedback. Ideal candidates are passionate about customer service, have great people skills, and enjoy engaging with diverse backgrounds. The position offers benefits such as health insurance and a language learning program.

Formación

• Studying or have a professional degree is a plus.
• Good level of English is an advantage.
• Creative problem solver with strong people skills.

Responsabilidades

• Provide support to customers via chats, emails, and calls.
• Analyze customer's application data and collect feedback.
• Triage potential bugs and track claims on chargeback process.

Conocimientos

Passionate about Customer Service

Great people skills

Creative problem solver

Data-driven and analytical skills

Attention to detail

Constructive feedback ability

Educación

Professional degree (nice to have)

Intermediate/advanced English

Descripción del empleo

A leading digital banking platform is seeking a Customer Excellence Junior Analyst in Bogotá. This entry-level role includes supporting customers through various channels, analyzing data, and collecting feedback. Ideal candidates are passionate about customer service, have great people skills, and enjoy engaging with diverse backgrounds. The position offers benefits such as health insurance and a language learning program.