Mandarin HR Help Desk Specialist

CB Talents SP; Cartagena de Indias; On-site; COP 29,251,787 - 48,752,978; Full time

Job summary

CB Talents SP in Colombia is seeking a Mandarin-speaking HR Help Desk Executive to support employees by handling HR inquiries and providing accurate, timely assistance. This role requires strong communication skills and the ability to manage multiple requests in a structured environment.

Responsibilities include handling inquiries in Mandarin and English, supporting HR policies, employee records, payroll and benefits, and ensuring documentation is accurate while keeping service levels high in a

Qualifications

• Fluent in Mandarin and English (spoken & written).
• Minimum 1 year experience in Customer Service / Help Desk / HR support.
• Detail-oriented and able to work in a fast-paced environment.
• Basic understanding of HR processes is a plus.

Responsibilities

• Handle HR inquiries via chat, email, or phone in Mandarin and English
• Provide support on HR policies, employee records, payroll, and benefits
• Resolve issues or cascade complex cases to the relevant HR teams
• Maintain accurate documentation of employee interactions
• Ensure service quality and response time meet company standards
• Support administrative HR tasks when required

Skills

Mandarin

English

Customer service

Job description

CB Talents SP in Colombia is seeking a Mandarin-speaking HR Help Desk Executive to support employees by handling HR inquiries and providing accurate, timely assistance. This role requires strong communication skills and the ability to manage multiple requests in a structured environment.

Responsibilities include handling inquiries in Mandarin and English, supporting HR policies, employee records, payroll and benefits, and ensuring documentation is accurate while keeping service levels high in a