Logistics & Operations Assistant

Valatam; Colombia; Remote; COP 24,578,000 - 36,867,000; Full time

Benefits offered by this job

Annual pay increments

Discretionary client bonuses

7 U.S. federal holidays + 4 PTO days

Monthly medical insurance stipend

Birthday/Anniversary bonuses

Job summary

Valatam is seeking a remote, full-time Operations & Administrative Support role. You will manage multi-department tasks and maintain CRM records while communicating with customers and internal teams.

The position emphasizes attention to detail and the ability to work independently in a fast-paced environment. Ideal candidates have 2–5 years in operations or administrative roles, strong English and Spanish, and proficiency with PM tools and office suites.

Qualifications

• Fluent English (C1/C2) and Spanish.
• 2-5 years of experience in operations, administrative support, or customer-facing roles.
• Comfortable working with minimal supervision and managing multiple priorities.
• Able to adapt to evolving workflows and partially documented processes.
• Experience with Asana, Notion, Trello, or similar PM tools is a plus.
• Proficiency with Google Workspace and Microsoft Office.

Responsibilities

• Execute and monitor administrative tasks across departments, ensuring requests are within timelines.
• Maintain accurate data entry and update records in CRM and internal systems.
• Respond to customer and internal inquiries via email and chat in a professional manner.
• Coordinate scheduling, follow-ups, and documentation to keep operations running smoothly.
• Ensure customer files, notes, and records remain organized and accessible.

Skills

Bilingual: English & Spanish

CRM data entry

Communication skills

Problem-solving

Remote work

Education

Bachelor's or Associate's degree preferred

Tools

Asana

Notion

Trello

Google Workspace

Microsoft Office

Job description

About Valatam

We're Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we're thrilled to be

We're Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we're thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people.

About The Role

You are the right fit for this role if you thrive in fast-paced, high-volume environments and can independently manage administrative and operational tasks with a strong attention to detail. This is a 100% remote, full-time position supporting a growing company in the commercial services industry across multiple departments, including Operations, Billing, and Customer Communication. Working hours: 6:00 AM - 2:00 PM PST (9:00 AM - 6:00 PM EST).

Key Responsibilities

• Execute and monitor administrative tasks across departments, ensuring all requests are handled within established timelines
• Maintain accurate data entry and update records in CRM and internal systems
• Respond to customer and internal inquiries via email and chat in a professional and timely manner
• Coordinate scheduling, follow-ups, and documentation to keep operations running smoothly
• Ensure customer files, notes, and records remain organized and accessible at all times
• Prepare clear, error-free customer-facing documentation and reports
• Identify potential issues or delays and elevate them to the appropriate coordinator
• Other similar or related tasks

Requirements

• Fluent English (C1/C2) and Spanish
• 2 - 5 years of experience in operations, administrative support, or customer-facing roles
• Comfortable working with minimal supervision and managing multiple priorities simultaneously
• Ability to make light decisions and adapt to partially documented or evolving workflows
• Experience with Asana, Notion, Trello, or similar project management tools is a plus
• Proficiency with Google Workspace and Microsoft Office
• Excellent communication and problem-solving skills
• Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection
• Bachelor's or Associate's degree preferred

Our Core Values at Work

We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You'll thrive here if these values resonate with you.

What We Offer

• Hourly rate equivalent to USD $696 - $1,044/month (experience-based)
• Annual pay increments
• Discretionary client bonuses (80 % of clients award year-end bonuses)
• 7 U.S. federal holidays + 4 paid PTO days
• Monthly medical insurance stipend (after meeting eligibility criteria)
• Birthday / Anniversary bonuses + Gym / Wellness allowance
• Unlimited online fitness classes + company events & Christmas celebrations

IMPORTANT

We would like to inform you that during the first four months of employment, it is critical that candidates are available to work from the countries listed above and without any travel commitments. This is to ensure a smooth onboarding process and to allow new hires to fully focus on their roles and responsibilities. If you have a trip already planned within the next four months, we kindly request that you apply for our positions after returning from your trip. We appreciate your understanding and look forward to considering your application once you are available to commit to the role.