Junior Customer Support Representative (Bilingual English/Spanish) - LATAM

Valatam; Colombia; Remote; COP 24,701,000 - 37,051,000; Full time

Benefits offered by this job

Competitive pay (USD 696–1,044/mo)

Performance-based raises

Paid time off

Health insurance stipend

Wellness & gym allowance

Online team events

Holiday benefits

Job summary

Valatam is seeking a high-performing Junior Bilingual Customer Service Representative to join our remote team. This is a 100% remote, entry-level, full-time role open to candidates across Latin America.

You will serve as the primary contact for routine inquiries across multiple channels, handling basic account updates, troubleshooting, and coordination with internal teams to resolve issues. A proactive, detail-oriented mindset is essential.

Qualifications

• Fluent English (C1/C2) and Spanish required.
• Good communication and problem-solving skills.
• Experience in administration or virtual assistance is preferred.

Responsibilities

• Multichannel customer support via phone, email, and live chat.
• Assist with basic account updates and routine troubleshooting.
• Identify high-priority requests and escalate to senior team members as needed.
• Track communications and send routine reminders to ensure resolution.

Skills

Fluent English

Spanish

Communication skills

Problem solving

Education

Bachelor's or Associate's degree preferred

Job description

About Valatam

At Valatam, we connect top bilingual talent from Latin America with leading global companies. Our people are the heart of our business, and we are proud to be certified as a Great Place to Work (2025-2026) — proof that an exceptional employee experience leads to outstanding client results.

About The Role

We are seeking a high-performing Junior Bilingual Customer Service Representative (CSR) to join our growing remote team. This is a 100% remote, entry-level, full-time position open to candidates located anywhere in Latin America.

In this role, you will serve as the primary point of contact for routine customer inquiries across multiple channels. If you are a proactive, detail-oriented professional looking to build a career in bilingual customer support and remote virtual assistance, this is the perfect opportunity for you.

Key Responsibilities

• Multichannel Customer Support: Respond to routine inbound and outbound customer inquiries via phone, email, and live chat in a professional and timely manner


• Account & Troubleshooting Assistance: Help customers with basic account updates, general inquiries, and standard technical or process troubleshooting


• Issue Escalation: Identify complex or high-priority customer requests and elevate them smoothly to senior team members


• Follow-ups & Workflow Support: Track pending communications, send routine reminders, and ensure all customer inquiries are resolved efficiently


• CRM & Data Entry: Accurately update customer profiles, interaction logs, and records in internal databases and CRM tools


• Cross-Department Collaboration: Work closely with internal teams to gather the necessary information to resolve customer queries


• Administrative Operations: Provide general administrative support to the customer service department as needed

Requirements

• Fluent English (C1/C2) and Spanish


• 1 - 2 years of experience in administration or virtual assistance


• Familiarity and comfort with Google Workspace or Microsoft Office


• Good communication and problem-solving skills


• Quiet home office, stable internet (\u2265 10 Mbps down / 2 Mbps up), and backup connection


• Bachelor's or Associate's degree preferred

Our Core Values at Work

We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You'll thrive here if these values resonate with you.

What We Offer

• Competitive Compensation: Hourly rate equivalent to USD $696 - $1,044 / month (commensurate with experience and skill alignment)


• Financial Growth: Annual performance-based pay increments and eligibility for discretionary client bonuses (80% of our clients award year-end bonuses)


• Time Off: 7 recognized U.S. Federal Holidays + 4 paid PTO days per year


• Health & Wellness: Monthly medical insurance stipend (upon meeting eligibility criteria), birthday/anniversary bonuses, and a dedicated Gym/Wellness allowance


• Perks & Culture: Unlimited online fitness classes, virtual team events, and annual Christmas celebrations

IMPORTANT

We would like to inform you that during the first four months of employment, it is critical that candidates are available to work from the countries listed above and without any travel commitments. This is to ensure a smooth onboarding process and to allow new hires to fully focus on their roles and responsibilities.

If you have a trip already planned within the next four months, we kindly request that you apply for our positions after returning from your trip. We appreciate your understanding and look forward to considering your application once you are available to commit to the role.