Lead DevOps Engineer for Contact Center Platform on AWS

EPAM Systems, Inc.; Colombia; A distancia; COP 180.000.000 - 300.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare benefits

Paid time off

Upskilling and certification courses

LinkedIn Learning access

Global career opportunities

Volunteer opportunities

Employee groups

Descripción de la vacante

EPAM Systems, Inc. is seeking a Lead DevOps Engineer to design, automate, deploy, and operate an enterprise Amazon Connect platform on AWS.

You will drive end-to-end architecture, security, and reliability across CI/CD, IaC, and integration with AWS services. You will partner with global teams to translate requirements into scalable designs, enforce production readiness, and mentor engineers to deliver high-quality releases.

Formación

• 5+ years of experience with Amazon Connect in enterprise environments
• 5+ years of experience with AWS architecture for serverless and event-driven solutions
• Proven technical leadership experience owning platform modernization and operational excellence
• Hands-on CI/CD pipeline experience with Git-driven development and deployment governance
• Advanced Infrastructure as Code skills with AWS CloudFormation and IaC development and maintenance
• Upper-Intermediate English (B2) proficiency for clear collaboration and documentation

Responsabilidades

• Lead the end-to-end design and engineering of an enterprise Amazon Connect platform
• Architect secure, scalable AWS solutions that support contact center workflows and integrations
• Build and maintain CI/CD pipelines that enable reliable, repeatable releases
• Implement Infrastructure as Code with AWS CloudFormation to automate provisioning and changes
• Own production readiness practices including deployment governance, versioning, and code reviews
• Troubleshoot complex platform issues across cloud services, networking, integrations, and applications
• Coordinate integration patterns between Amazon Connect and AWS services using APIs and events
• Automate operational tasks using scripting and tooling to improve reliability and speed
• Define engineering standards for configuration, security, and observability across the platform
• Partner with stakeholders to translate requirements into technical designs and delivery plans

Conocimientos

Amazon Connect

AWS architecture

CI/CD pipelines

Infrastructure as Code

Technical leadership

English proficiency

Herramientas

AWS CloudFormation

Octopus Deploy

Salesforce Service Cloud

Descripción del empleo

EPAM Systems, Inc. is seeking a Lead DevOps Engineer to design, automate, deploy, and operate an enterprise Amazon Connect platform on AWS.

You will drive end-to-end architecture, security, and reliability across CI/CD, IaC, and integration with AWS services. You will partner with global teams to translate requirements into scalable designs, enforce production readiness, and mentor engineers to deliver high-quality releases.