Senior Amazon Connect Solutions Leader

Slalom; Colombia; Presencial; COP 120.000.000 - 240.000.000; Jornada completa

Descripción de la vacante

Slalom is hiring a Principal Amazon Connect expert to lead the design and deployment of contact center solutions for diverse clients. You will drive Technical design, mentor teammates, and collaborate with sales and delivery teams to deliver high-impact customer experiences.

You will work across AWS services, contribute to pre-sales efforts, and help shape modern contact center capabilities, including AI-enabled experiences, while maintaining security and best practices.

Formación

• Hands-on experience with Amazon Connect and related AWS services.
• 3+ years of consulting experience with stakeholders.
• Strong problem-solving and communication skills.
• Experience coaching and enabling team members.

Responsabilidades

• Lead others and implement contact center services using Amazon Connect and related AWS services.
• Collaborate with clients and teammates to define technical designs to meet business objectives.
• Be a People Leader, conducting annual performance reviews and coaching direct reports.
• Support recruiting by networking, interviewing candidates, and representing Slalom at events.
• Provide Amazon Connect expertise to sales teams, project teams, and customers.
• Build custom components or configure Amazon Connect as needed.
• Ensure testing to validate work products meet security requirements.
• Create DevOps tooling and infrastructure as code.
• Participate in deployment, cutover, and post-go-live support activities.
• Prepare architecture diagrams and technical documentation.
• Work with designers, developers, architects, PMs, and stakeholders to meet timelines.
• Identify opportunities and support proposal development for clients.
• Support case studies, demos, and training materials.

Conocimientos

Consulting experience

Python/Node.js

Problem solving

Communication

Leadership

Herramientas

Amazon Connect

Descripción del empleo

Slalom is hiring a Principal Amazon Connect expert to lead the design and deployment of contact center solutions for diverse clients. You will drive Technical design, mentor teammates, and collaborate with sales and delivery teams to deliver high-impact customer experiences.

You will work across AWS services, contribute to pre-sales efforts, and help shape modern contact center capabilities, including AI-enabled experiences, while maintaining security and best practices.