Chief DevOps Engineer - Amazon Connect

EPAM Systems, Inc.; Colombia; Híbrido; COP 90.000.000 - 150.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare benefits

Paid time off and sick leave

Upskilling and certification courses

Global career opportunities

Employee groups and culture

Descripción de la vacante

EPAM Systems, Inc. seeks a Chief DevOps Engineer to lead the design, automation, deployment, and operation of an enterprise Amazon Connect platform using modern Site Reliability Engineering practices.

You will drive reliable operations, establish mature DevOps standards, and guide solutions from concept to production across AWS services and integrations. The role emphasizes hands-on CI/CD, IaC with CloudFormation, and leadership in platform modernization, with opportunities to influence

Formación

• 7+ years of extensive Amazon Connect experience in enterprise environments.
• Strong AWS architecture experience including serverless and event-driven patterns.
• Proven leadership owning platform modernization and technical direction.
• Hands-on CI/CD design and operation of Git-driven pipelines.
• Infrastructure as Code expertise with AWS CloudFormation.
• SRE practices for monitoring, incidents, and continuous improvement.

Responsabilidades

• Lead end-to-end design of the Amazon Connect platform architecture and operational model.
• Define and enforce Git-driven engineering practices (branching, reviews, versioning).
• Design and operate CI/CD pipelines for platform components.
• Develop and maintain infrastructure as code with CloudFormation.
• Automate deployments and governance for reliability and auditability.
• Troubleshoot production issues across AWS services and integrations.
• Establish standards for monitoring, incident response and continuous improvement.

Conocimientos

Amazon Connect

AWS architecture

Site Reliability Engineering

CI/CD pipelines

Infrastructure as Code

Python

PowerShell

Bash

Git-driven workflows

Leadership

English proficiency

Herramientas

AWS CloudFormation

Octopus Deploy

Salesforce Service Cloud

Descripción del empleo

We are seeking a Chief DevOps Engineer to lead the design, automation, deployment, and operation of an enterprise Amazon Connect contact center platform using modern Site Reliability Engineering practices. You will take solutions from concept to production, establish mature DevOps and IaC standards, and drive reliable operations.ResponsibilitiesLead end-to-end design of the Amazon Connect platform architecture, security, and operational modelBuild complete Amazon Connect solutions beyond contact flow configuration, including APIs and integrationsDefine and enforce Git-driven engineering practices such as branching, code reviews, and versioningDesign and operate CI/CD pipelines that automate build, test, and release workflows for platform componentsDevelop and maintain Infrastructure as Code with AWS CloudFormation to enable repeatable environmentsAutomate deployments and governance to improve reliability, auditability, and release consistencyTroubleshoot complex production issues across Amazon Connect, AWS services, and enterprise integrationsEstablish operational standards for monitoring, incident response, and continuous improvementRequirementsExtensive Amazon Connect experience (7+ years) in enterprise environmentsStrong AWS architecture experience including serverless and event-driven patternsProven leadership experience owning platform modernization and technical directionHands-on CI/CD experience designing and operating Git-driven pipelinesInfrastructure as Code expertise with AWS CloudFormation and IaC development and maintenanceStrong troubleshooting skills across cloud services, integrations, networking, and applicationsAdvanced scripting skills in Python, PowerShell, or BashUpper-Intermediate English proficiency (B2)Nice to haveOctopus Deploy experience for deployment automationSalesforce Service Cloud integration experienceWe offerInternational projects with top brandsWork with global teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedInEPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.