L2 Technical Support Specialist - Endpoint & ITSM

Infinite Computer Solutions; Bogotá ciudad; Hybrid; COP 27,900,000 - 50,220,000; Full time

Job summary

Infinite Computer Solutions in Bogotá seeks L2 Technical Support Specialists who can resolve escalated IT issues, install and configure hardware/software, and provide deskside and remote support across enterprise apps.

The role requires 2–5 years of End User/Desktop Support experience, strong English, familiarity with ServiceNow, Windows 10/11, and a willingness to work 24x7 rotational shifts in a hybrid onsite setting.

Qualifications

• Bachelor’s degree in computer science, IT, or related field.
• Strong verbal and written English communication.
• Familiarity with Windows OS, MS Office, Outlook, and ServiceNow or similar ITSM tools.
• Willingness to work 24x7 rotational shifts.

Responsibilities

• Handle escalations from L1 – advanced OS/software/hardware troubleshooting.
• Execute IMAC (Installs, Moves, Adds, Changes) and PC refresh activities.
• Maintain and update asset inventory and ServiceNow records.
• Coordinate with field support, end users, and application teams.
• Assist with VPN setup, MFA, BitLocker, and remote access issues.
• Work closely with TechTrack/NexThink for proactive endpoint management.

Skills

English communication

Windows OS

MS Office

Outlook

ServiceNow/ITSM

Education

Bachelor’s degree in Computer Science or IT

Tools

RDP

Bomgar

Active Directory

MFA

Job description

Infinite Computer Solutions in Bogotá seeks L2 Technical Support Specialists who can resolve escalated IT issues, install and configure hardware/software, and provide deskside and remote support across enterprise apps.

The role requires 2–5 years of End User/Desktop Support experience, strong English, familiarity with ServiceNow, Windows 10/11, and a willingness to work 24x7 rotational shifts in a hybrid onsite setting.