Soporte Técnico L1 — Resolución de Incidentes

Unisys; Bogotá; On-site; COP 25,000,000 - 40,000,000; Full time

Job summary

Unisys is seeking a support professional in Bogotá to handle moderately complex incidents and service requests across hardware, software, client and COTS applications, along with network and user administration. The role includes escalation to resolver teams for complex issues and ongoing guidance to L1 agents.

Candidates typically have a High School Diploma or GED and may hold technical certification or an Associate Degree, with about 1–2 years of relevant experience.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.

Responsibilities

• Answers moderately complex questions following guidelines and using judgement based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

Unisys is seeking a support professional in Bogotá to handle moderately complex incidents and service requests across hardware, software, client and COTS applications, along with network and user administration. The role includes escalation to resolver teams for complex issues and ongoing guidance to L1 agents.

Candidates typically have a High School Diploma or GED and may hold technical certification or an Associate Degree, with about 1–2 years of relevant experience.