(.NET Core MVC Applications) L2 Technical Support Consultant (Colombia)

SupportYourApp; Perímetro Urbano Santiago de Cali; Remote; COP 12,000,000 - 18,000,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote work

Bonuses for employee referrals

Paid training and probation period

Work-life balance focus

Job summary

Join a leading Support-as-a-Service company as an L2 Technical Support Consultant. Work in a multicultural environment, providing support for .NET Core MVC applications while enjoying a flexible schedule and remote work. Develop your skills in a supportive atmosphere focused on growth.

Qualifications

• Over 2 years of experience with the .NET Core MVC Framework.
• Ability to reproduce issues accurately.

Responsibilities

• Answer support calls and document issues.
• Test new releases, identify bugs, and report them.
• Assist in preparing requirements for enhancements.

Skills

English

Troubleshooting

Customer-oriented

Interpersonal Skills

Education

Degree in Computer Science

Job description

(.NET Core MVC Applications) L2 Technical Support Consultant (Colombia)

4 days ago Be among the first 25 applicants

Are you passionate about technology?

Would you like to be part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a L2 Technical Support Consultant and thrive in a multicultural, multilingual environment while working remotely. Unlock your potential by developing new skills and achieving challenging goals with our People First management approach.

Responsibilities:

• Answer support calls and document issues or requests in the feedback log.
• Participate in daily meetings with developers to stay informed about app changes.
• Test new releases, identify bugs, and report them to developers.
• Monitor and manage feedback within the applications.
• Reproduce reported issues and document steps to reproduce.
• Assist in preparing requirements for enhancements after discussions with management.
• Communicate effectively with developers and other IT departments to troubleshoot technical issues.

Requirements:

• Excellent English communication skills (minimum C1 level, spoken and written).
• Over 2 years of experience with the .NET Core MVC Framework.
• Strong troubleshooting skills for bugs.
• QA mindset with attention to detail.
• Ability to reproduce issues accurately.
• Customer-oriented attitude and responsibility.
• Excellent interpersonal skills.

Preferred:

• Degree in Computer Science or IT (a plus).

Benefits:

• Flexible schedule and fully remote work.
• Inclusive international environment.
• Compensation in USD.
• Bonuses for employee referrals.
• Paid training and probation period.
• Work-life balance focus.
• Supportive management committed to your growth.
• Opportunities for self-development.

About SupportYourApp:

We are a Support-as-a-Service company providing secure technical, customer support, and CX services globally. We work with clients from over 30 countries and support over 60 languages. Since 2010, we've become an industry leader with 8 hubs worldwide, treating our team with care, individual attention, and a positive environment. We welcome diverse backgrounds and encourage you to send your CV in English highlighting your skills. Visit us at www.supportyourapp.com.

Additional Info:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting

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