Junior Social Media Virtual Assistant

Formulated Automation; Metropolitana; Remote; COP 32,541,000 - 54,234,000; Full time

Job summary

Formulated Automation's client seeks a JUNIOR Social Media Virtual Assistant to handle client engagement and community management across multiple online platforms. The role focuses on daily interactions, CRM logging, and coordinating with Sales, Marketing, and Leadership.

You will monitor groups on Skool, Facebook, and Discord, tag leads in Salesforce, and ensure timely handoffs. Weekend availability is preferred; remote within Latin America.

Qualifications

• Proven track record as Social Media Contractor, Community Manager, or Client Engagement Specialist.
• Advanced/Fluent English communication skills (C1/C2).
• Basic Salesforce CRM experience to search, verify and tag contact records.
• Proficient with Facebook Groups, Discord, Slack, and Skool.
• Highly organized with ability to manage a daily checklist across 5+ platforms.
• High discretion representing executive leadership online.

Responsibilities

• Daily Community Monitoring & Engagement across Skool, Facebook groups, Discord, and client portals.
• Client Record Lookup & Lead Tagging in Salesforce CRM.
• Cross-Departmental Handoffs to Sales Team Leads via Slack.
• Group & Network Growth by joining relevant groups and tracking contacts.
• Competitive Monitoring & Documentation in Google Sheets and log handoffs.

Skills

Social Media Contractor

Community Manager

Client Engagement

English Fluency

Salesforce CRM

Facebook Groups

Discord

Slack

Skool

Attention to Detail

Discretion & Trust

Tools

Google Sheets

Job description

Hi there! We are South and our client is looking for a JUNIOR Social Media Virtual Assistant (Client Engagement & Community Management)!

Note To Applicants

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
• Interview Policy: The use of artificial intelligence (AI) tools during interviews are strictly prohibited.
• Note: As part of the final stages of the selection process, contractors may be asked to provide professional references for a reference check. If you're selected, you may also be asked to update their LinkedIn profile.

About The Role

Our client is a leading US-based firm providing end-to-end support for business owners and entrepreneurs through entity formation, tax strategy, business credit development, and asset protection.

In this dedicated engagement, you will manage multi-platform community engagement and represent company leadership across online business communities. You won't be creating graphic content or managing paid ad campaigns; instead, you will focus on daily community interaction, CRM tracking, client engagement, and cross-departmental coordination between Sales, Marketing, and Executive Leadership.

Core Responsibilities

• Daily Community Monitoring & Engagement: Check and interact daily across Skool, Facebook groups, Discord, and internal client portals—replying to comments and direct messages authentically in the voice and tone of company leadership.
• Client Record Lookup & Lead Tagging: Cross-reference every interacting user against Salesforce (CRM) to distinguish existing clients from warm leads and log interaction notes accurately.
• Cross-Departmental Handoffs: Route warm sales leads to Sales Team Leads and elevate urgent client inquiries or blockers via Slack immediately.
• Group & Network Growth: Join new relevant Facebook and Skool groups on behalf of leadership and track potential networking contacts and proposals.
• Competitive Monitoring & Documentation: Flag mentions of competitor programs, maintain clear tracking notes in Google Sheets, and ensure seamless daily handoff records.

Key Qualifications & Skills

• Prior Experience: Proven track record as a Social Media Contractor, Community Manager, or Client Engagement Specialist.
• English Fluency: Advanced/Fluent written and spoken English communication skills (C1/C2) with the ability to adapt to an executive, professional, and approachable tone.
• CRM Experience: Basic hands-on experience using Salesforce (or a similar CRM) to search, verify, and tag contact records.
• Platform Proficiency: High comfort level navigating Facebook Groups, Discord, Slack, and community platforms like Skool.
• Attention to Detail: High level of organization, reliability, and discipline to manage a daily checklist across 5+ platforms without skipping steps.
• Trustworthiness & Discretion: High degree of professional discretion to represent executive leadership online and handle real client interactions.

Nice to Have

• Familiarity with real estate investing, e-commerce, or business formation/tax concepts.
• Experience utilizing Google Sheets for task tracking and daily handoff notes.

Core Overlap & Availability

• 40 hours per week dedicated engagement. Weekend availability (Saturday & Sunday) is strongly preferred and will be given priority, but it is not mandatory. Flexible weekly schedules with 2 planned non-working days during the week will be arranged for talent providing weekend coverage.

Service Fee & Location

• Monthly Service Fee: Monthly fee paid in USD (contractor agreement). The monthly fee is the entire consideration for this engagement.
• Location: 100% Remote engagement for talent located within Latin America.