Junior Social Media Virtual Assistant

Formulated Automation; Medellín; A distancia; COP 58.409.000 - 97.349.000; Jornada completa

Descripción de la vacante

Formulated Automation is seeking a JUNIOR Social Media Virtual Assistant (Client Engagement & Community Management) to support daily community interaction, CRM tracking, and cross-department coordination across Sales, Marketing, and Executive Leadership. This remote role requires strong English skills and experience with major community platforms.

You will monitor, engage, and log interactions while avoiding content creation or paid campaigns. Weekend availability is preferred.

Formación

• Proven track record as Social Media Contractor, Community Manager, or Client Engagement Specialist.
• Advanced/ Fluent English (C1/C2) written and spoken.
• Basic hands-on Salesforce/CRM experience to search, verify, and tag records.
• Proficient with Facebook Groups, Discord, Slack, and Skool platforms.
• High level of organization with ability to manage 5+ platforms daily.

Responsabilidades

• Daily community monitoring and engagement across multiple platforms, reflecting leadership voice.
• Log interactions in Salesforce and tag contacts as existing clients or warm leads.
• Route urgent inquiries to Sales Team Leads via Slack when needed.
• Join relevant groups on behalf of leadership and track networking opportunities.
• Flag competitor mentions and maintain clear notes in Google Sheets for handoffs.

Conocimientos

Social Media

Community Management

Client Engagement

English Fluency

CRM Experience

Platform Proficiency

Attention to Detail

Trustworthy & Discreet

Herramientas

Facebook Groups

Discord

Slack

Skool

Descripción del empleo

Hi there! We are South and our client is looking for a JUNIOR Social Media Virtual Assistant (Client Engagement & Community Management)!

Note To Applicants

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
• Interview Policy: The use of artificial intelligence (AI) tools during interviews are strictly prohibited.
• Note: As part of the final stages of the selection process, contractors may be asked to provide professional references for a reference check. If you're selected, you may also be asked to update their LinkedIn profile.

About The Role

Our client is a leading US-based firm providing end-to-end support for business owners and entrepreneurs through entity formation, tax strategy, business credit development, and asset protection.

In this dedicated engagement, you will manage multi-platform community engagement and represent company leadership across online business communities. You won't be creating graphic content or managing paid ad campaigns; instead, you will focus on daily community interaction, CRM tracking, client engagement, and cross-departmental coordination between Sales, Marketing, and Executive Leadership.

Core Responsibilities

• Daily Community Monitoring & Engagement: Check and interact daily across Skool, Facebook groups, Discord, and internal client portals—replying to comments and direct messages authentically in the voice and tone of company leadership.
• Client Record Lookup & Lead Tagging: Cross-reference every interacting user against Salesforce (CRM) to distinguish existing clients from warm leads and log interaction notes accurately.
• Cross-Departmental Handoffs: Route warm sales leads to Sales Team Leads and escape urgent client inquiries or blockers via Slack immediately.
• Group & Network Growth: Join new relevant Facebook and Skool groups on behalf of leadership and track potential networking contacts and proposals.
• Competitive Monitoring & Documentation: Flag mentions of competitor programs, maintain clear tracking notes in Google Sheets, and ensure seamless daily handoff records.

Key Qualifications & Skills

• Prior Experience: Proven track record as a Social Media Contractor, Community Manager, or Client Engagement Specialist.
• English Fluency: Advanced/Fluent written and spoken English communication skills (C1/C2) with the ability to adapt to an executive, professional, and approachable tone.
• CRM Experience: Basic hands-on experience using Salesforce (or a similar CRM) to search, verify, and tag contact records.
• Platform Proficiency: High comfort level navigating Facebook Groups, Discord, Slack, and community platforms like Skool.
• Attention to Detail: High level of organization, reliability, and discipline to manage a daily checklist across 5+ platforms without skipping steps.
• Trustworthiness & Discretion: High degree of professional discretion to represent executive leadership online and handle real client interactions.

Nice to Have

• Familiarity with real estate investing, e-commerce, or business formation/tax concepts.
• Experience utilizing Google Sheets for task tracking and daily handoff notes.

Core Overlap & Availability

• 40 hours per week dedicated engagement. Weekend availability (Saturday & Sunday) is strongly preferred and will be given priority, but it is not mandatory. Flexible weekly schedules with 2 planned non-working days during the week will be arranged for talent providing weekend coverage.

Service Fee & Location

• Monthly Service Fee: Monthly fee paid in USD (contractor agreement). The monthly fee is the entire consideration for this engagement.
• Location: 100% Remote engagement for talent located within Latin America.