Social Media & Operations Assistant

InsideOut; Colombia; Remote; COP 67,054,000 - 125,167,000; Full time

Job summary

InsideOut is seeking a full-time Social Media & Operations Assistant for an international remote role (LATAM or South Africa). You will own social media execution, lead tracking, and operational priorities for a premier Florida home services provider.

Excellent English is required, with a focus on creating scroll-stopping content and streamlining back-end workflows. You will manage CRM records, monitor follow-ups, and ensure alignment with owner priorities.

Qualifications

• 2–3+ years of proven experience in social media management or related roles
• Portfolio of video/design work required
• Fluent English (C1) with strong American consumer culture understanding

Responsibilities

• Creative social media management: script, edit, and produce short-form videos; maintain content calendar; engage with community.
• Backend operations & lead tracking: organize client records; manage data in CRM; coordinate operational logistics.
• Proactive upward management: monitor owner’s workload; prioritize tasks; drive accountability on approvals and deliverables.

Skills

Social media management

Short-form video editing

Digital executive assistance

Communication

Tools

CapCut

Canva

Jobber CRM

ServiceTitan

Job description

Exciting Remote Opportunity! We're Hiring a Social Media & Operations Assistant!

Are you a creative, highly organized self-starter who excels at producing high-converting short-form video content and streamlining backend operations? We are seeking a full-time Social Media & Operations Assistant based in LATAM or South Africa to take full ownership of social media execution, lead tracking, and operational priorities for a premier, BBB A+ rated Florida home services provider!

C1 ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking strictly in English during their whole shift.

Job Details at a Glance

• Job Title: Social Media & Operations Assistant
• Job ID: DUSSAM1R
• Location: LATAM / South Africa
• Job Status: Full Time
• Work Schedule: Monday to Friday, 8:30 AM to 4:30 PM (EST)

NOTE: You will not be handling high-volume front-line phone calls (inbound calls are managed by an AI assistant and in-house staff). Your main focus is creative content production, backend workflows, and proactively managing the owner's operational priorities.

About the Client

Our client is a premier, locally owned, and BBB A+ rated exterior home services and water management company based in North Florida, specializing in custom seamless gutter installations, premium micro-mesh leaf protection, repairs, and professional maintenance. Built around delivering the "MVP Treatment," the company is renowned for top-tier communication, durable workmanship, and exceptional neighborhood reliability.

About the Role

We are looking for a true team member and proactive operational partner—not a passive task-taker. Your #1 priority will be creative social media management and content production (turning raw field footage into scroll-stopping marketing assets). In parallel, you will manage backend CRM records in Jobber, track lead follow-ups, organize administrative documentation, and proactively hold the business owner accountable to key deadlines.

• Creative Social Media Management (Primary Focus): Script, edit, and produce engaging short-form videos and static graphics using CapCut and Canva from raw job site footage; build and maintain a rolling content calendar; deploy real-time weather-triggered marketing (e.g., storm campaigns); and handle community engagement (DMs, comments).
• Backend Operations & Lead Tracking: Organize client records, track unreached leads, and maintain data integrity in the Jobber CRM; coordinate operational logistics such as Certificates of Insurance (COIs); and leverage existing company SOPs.
• Proactive Upward Management: Monitor the business owner’s workload, help prioritize what needs immediate attention, and confidently drive accountability on approvals and pending deliverables.

Qualifications & Skills

• Experience: 2–3+ years of proven experience in social media management, short-form video editing, or digital executive assistance.
• Creative Software Mastery: Advanced proficiency with Canva and CapCut (or professional-grade equivalent suites). A portfolio of past video/design work is required.
• Communication & Cultural Fluency: Fluent, accent-neutral English (C1 level) with a strong grasp of American consumer culture, idioms, and service market dynamics.
• Work Style: Assertive, confident, and proactive with the ability to manage upward and solve problems independently without micromanagement.

Preferred Pluses

• Prior experience supporting U.S.-based home services, construction, or blue-collar trades.
• Familiarity with Jobber CRM (or comparable field service software like ServiceTitan or Housecall Pro).
• Native or professional Spanish proficiency is a welcome bonus.