Junior IT Support Specialist - Hybrid Bogotá

Softgic; Colombia; Hybrid; COP 18.000.000 - 30.000.000; Vollzeit

Zusammenfassung

Softgic in Bogotá is seeking a motivated Junior IT Support Specialist with no professional experience required. You will provide first-level support, troubleshoot issues, and assist users with Windows 11 and Microsoft 365, while maintaining strong customer service.

The role requires English at least level B2, is hybrid (on-site and remote), and offers an opportunity for recent graduates to grow in IT support within a team-oriented environment.

Qualifikationen

• Recent graduate or student in IT, Systems Engineering, or CS.
• No professional experience required.
• Basic knowledge of Windows, Microsoft 365, and computer troubleshooting.
• Familiarity with networking and Active Directory is a plus.
• English B2 or higher is required.
• Strong communication, problem-solving, and customer service skills.
• Willingness to learn and work in a team.
• Available to work in a hybrid model in Bogotá.

Aufgaben

• Provide first-level technical support to end users.
• Troubleshoot basic hardware, software, and connectivity issues.
• Assist with Windows 11 and Microsoft 365 applications.
• Support password resets, user accounts, and access requests.
• Help configure computers, printers, and mobile devices.
• Document incidents and requests in the ticketing system.
• Escalate complex issues to specialized IT teams.
• Deliver excellent customer service.

Kenntnisse

Windows

Microsoft 365

Networking

Active Directory

English B2

Ausbildung

Final-year student or recent graduate in IT/CS

Tools

Windows

Microsoft 365

Active Directory

Jobbeschreibung

Softgic in Bogotá is seeking a motivated Junior IT Support Specialist with no professional experience required. You will provide first-level support, troubleshoot issues, and assist users with Windows 11 and Microsoft 365, while maintaining strong customer service.

The role requires English at least level B2, is hybrid (on-site and remote), and offers an opportunity for recent graduates to grow in IT support within a team-oriented environment.